Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Great experience and very helpful team!
By Briana G.
Response from Pettable ESA· Jan 15, 2024
Thank you for your feedback, Briana. We're happy to know that you had a great experience with us. Once again, thank you for trusting Pettable with your ESA needs!
My therapist and I had some confusion with my appointment that had to be rescheduled but the service rep Javier really helped me out and Emilie was very gracious with me and listened kindly to me on our call. She gave me many tips to help with my loneliness and anxiety.
By Dana
Response from Pettable ESA· Jan 15, 2024
Thank you for sharing your experience with Pettable, Dana! We're very happy that Javier was able to help you with your concerns. You are always welcome to reach us at [email protected] if you need further assistance. Once again, thank you for choosing Pettable for your ESA needs!
I was ready to fight with customer service (partly because getting an ESA letter in time is stressing me out) but Matias Gomez made it so easy and stress free. He was so kind, polite, and was very understanding and attentive. Not kidding, I think it is one of the best customer service interactions I’ve had. Just because it was so easy! I’m grateful!!
By Anonymous
Response from Pettable ESA· Jan 15, 2024
Thanks for putting a good review on one of our teams, especially for Matias! Happy to know that you have been accommodated accordingly. We appreciate your feedback and thank you for choosing Pettable for your ESA needs!
My provider was wonderful and listened attentively to my needs. ESA letter was well written and sent same day as appointment.
By Danieka M.
Response from Pettable ESA· Jan 15, 2024
We feel you, Danieka! and we're happy that our clinicians were able to help you feel comfortable with our process. We thank you for trusting Pettable with your ESA needs!
Update 2: the call went quick. Asked to send a video of dog reacting to command. the letter was accepted by my apartment Update: they changed the time. I'll keep update with the consultation when it comes. Just bought the package and already have bad impression with this establishment. The simple request was to RESCHEDULE THE APPOINTMENT. The website and email stated to contact the provider to change. And when contacted, she told me to contact customer support, and proceeds to CONFIRM THE ORIGINAL APPOINTMENT THAT I WANT TO CHANGE. Greedy for that $30 of cancelling session much? Pettable sort this asap, case 247470
By Brieana D.
Response from Pettable ESA· Jan 15, 2024
Hi Briena, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help.
Great customer service! The process was easy to set up an appointment, but I was having trouble getting my payment to process. I reached out to customer service via email and received a prompt answer within just a few hours. My letter was set to expire soon and I needed to get a renewal on the books quickly and customer service made that happen by resolving the issue so quickly. I needed a follow up and had a reply within hours again the next day. So kind and helpful!
By Adriana S.
Response from Pettable ESA· Jan 15, 2024
Appreciate your review with the Pettable team, Adriana! Glad to know that you have been assisted by the team promptly. Please do not hesitate to reach us at [email protected] if you need anything else. All the best!
I like that from the moment of setting up an appointment to speaking with a live license psychiatrist to getting my ESA letter was fast and no time wasted. Also the price was/is very reasonable. I recommend Pettable to all those who are seeking to make their animal family and part of your household. I had no problem with my landlord either. Thank you Pettable🥰
By Lolita T.
Response from Pettable ESA· Jan 15, 2024
We appreciate the recommendation, Lolita! More importantly, we're happy to know that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
My representative was very attentive to my needs and concerns, keep up the work.
By T.J. F.
Response from Pettable ESA· Jan 15, 2024
Thank you for sharing your experience with one of our clinicians, TJ! We're glad to know that she was able to make you feel comfortable with our process. If you need anything else, please feel free to reach us again at [email protected] and we'd be happy to help. Once again, thank you for choosing Pettable for your ESA needs!
