Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Pettable was extremely helpful. Their process was simple and thorough. Much more reliable and professional than some of their competitors! Highly recommended!
By Constance Z.
Response from Pettable ESA· Mar 11, 2024
We appreciate the recommendation, Constance! More importantly, we're happy to know that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
Everything was very easy and the doctor was very understanding of my needs.
By Karen H.
Response from Pettable ESA· Mar 11, 2024
Hi Karen, thank you for sharing your experience with Pettable. We value how you feel at every step of the process and we're happy that you are satisfied with our service. Once again, thanks for choosing Pettable for your ESA needs! :)
My apartment complex did not accept the certificate from the doctor. They insisted on their form being filled out. Pettable charged extra for the doctor to fill out a short 3 question form.
By Edward M.
Response from Pettable ESA· Mar 11, 2024
Hi Edward, we are taking note of your feedback and appreciate you sending this over. We're now looking into this case to understand the situation better. If you need further assistance with your ESA needs, please reach out to us at [email protected] so we can better assist you. Thank you.
The questions were reassuring that this company is reputable. The health care professional I spoke with was knowledgeable of all my questions and very kind easy to speak with. The follow up from customer service was prompt. All communications and necessary forms were promptly emailed to me. The scheduling options offered a wide variety of appointment times to accommodate my needs.
By Stacey
Response from Pettable ESA· Mar 11, 2024
Hi Stacey, thank you for sharing your overall experience with Pettable's process! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs!
Marie Chacon, LMFT, deserves every bit of praise for her exceptional service and guidance. Working with Marie was an absolute pleasure, and I couldn't be more satisfied with the results. From the very first interaction, Marie exuded professionalism and warmth. Her prompt response and willingness to accommodate my schedule immediately impressed me. It was clear that she values her clients and goes above and beyond to provide outstanding service.
By Eric James A.
Response from Pettable ESA· Mar 11, 2024
Hi Eric, Thank you for sharing your experience with our clinician Marie! We're glad to know that she was able to make you feel comfortable with our process. We'll make sure to send your warm words to her. If you need anything else, please feel free to reach us again at [email protected] and we'd be happy to help. Once again, thank you for choosing Pettable for your ESA needs!
The doctor asked very relevant questions and was very clear about the process and my situation. I am greatly appreciative for their great professionalism
By David C.
Response from Pettable ESA· Mar 8, 2024
Thank you for your feedback, David. We're happy to know that you had a great experience with your provider. Please feel free to reach out again if you need anything else and we're ready to help. Once again, thank you for trusting Pettable with your ESA needs!
They always responded to my questions and emails and I accidentally missed their call and was allowed to call back in due time. The paperwork did the job and I no longer have to pay the pet deposits and monthly fees! And I can sleep better at night knowing my kitty and I are safe because if I was forced to get rid of her or either get evicted my kitty and I would be finding a new place to stay. This service is legit and you will get confirmation within minutes! Thank you so much for your help.
By Todd
Response from Pettable ESA· Mar 8, 2024
Thank you for sharing your overall experience with Pettable, Todd! We're very happy that we have served you better. You are always welcome to reach us at [email protected] if you need further assistance. We're here to help! Once again, thank you for choosing Pettable for your ESA needs!
I could not rave more about Karen. She was resourceful, kind & beyond considerate. She was such a delight to speak with & discuss what was going on!
By Hallie B.
Response from Pettable ESA· Mar 8, 2024
Hi Hallie, Thank you so much for your feedback! We're happy that you have been able to confide with one of our clinicians and feel comfortable with the process. We thank you for trusting Pettable with your ESA needs!
