Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 390 reviews with 1 star · Clear filters
Well.... I never heard from anyone
By carol
Response from Pettable ESA· Jul 31, 2023
Hi Carol, thanks for letting us know this concern and we apologize for this mishap. Kindly send us a message at [email protected] so our team can help you on this. They'll be on the lookout for your email. Thank you!
The therapist called the client only to put her on hold for 20 minutes never responded back to the phone calls because they go to a machine I had to call for her separately from 2 hours away only to find out there was a second set of paperwork that the therapist needed for their own personal records which I don't understand if they have the records through the Edibles website why do they need their own separate it's a lot to fill out at the last minute after not communicating by voice in person as requested as was the clients main source of communication direct over the phone she doesn't have internet access can't check email she had many essay style questions that required to throw history of the client's background and medical history I basically gave up after 15 questions or 2 hours of trying to answer them I hope she's getting a refund out of this if not I'm just going to tell her bank the card was stolen and go from there either that or somebody can put us in touch with a different therapist and we can get this done like the sooner the better she needed a letter 3 weeks ago now so we're way behind
By S. B.
Response from Pettable ESA· Jul 31, 2023
Hi S, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help out.
The therapist assigned to me canceled on me 15 minutes before the appointment started, and Pettable was unable to provide me with an alternative appointment. I am at risk of losing my housing and cannot afford to wait, so I unfortunately have to take my business elsewhere.
By Brynn
Response from Pettable ESA· Jul 31, 2023
Hi Brynn, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Rest assured that we are looking into this case to understand the situation better. We sincerely apologize for this mishap. Please reach out to [email protected] so we can better resolve this issue. We're here to help.
My experience was far less than stellar. I spent a total of $240 for the PSD course as well as 2 sessions with a therapist. During the 1st session I tried to explain my ongoing issues, what I was experiencing with my HOA and what they were asking for in terms of the letter. The therapist barely let me get a word in edgewise and was constantly interrupting me telling me well the last 2 people I have dealt with ended up getting a lawyer so you better get the training and make it more rock solid. I paid the extra and spent about a week doing the course (imo this isn’t anywhere close to being worth $100). The second session she didn’t remember anything about the firt session and when I tried to tell her she kept saying yep yep yep and talking over me but said she would provide a letter. It was a completely unprofessional form letter and there is no way I can submit that to my HOA, their attorney is going to laugh me out of the office. The whole process was unprofessional from start to finish and was a complete waste of $240x
By Sarah Z.
Response from Pettable ESA· Jul 31, 2023
Hi Sarah, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help.
I couldnt sign the doc for the therapist. Links she sent didn't work
By Amy
Response from Pettable ESA· Jul 31, 2023
Hi Amy, I'm sorry to hear about this. Kindly send us a message at [email protected] so our team can follow up with your provider and help you out with your concern. Thank you.
Not detailed enough. Apparently the dogs used in the training videos were already trained. I’m a Wounded Warrior and have been trying to get a Service Dog for two years without paying $20k for one. Decided to train my Golden Doodle myself. Was excited about this program. Hugely disappointed. I guess I shouldn’t have expected much for $200.
By Jeffrey
Response from Pettable ESA· Jul 31, 2023
Hi Jeffrey, thank you for sharing your feedback about our training videos. We're taking note of your points as we are committed to improving our service. Please let us know how we can better assist you by sending us a message at [email protected]. Our team will be on the lookout to help you. Thank you.
I haven’t received a call from therapist. And I’m worried it’ll delay my letter and my emotional support pet won’t be able to move with me. She has reached out and seems awesome but I’m sort of freaking out on the timing of the letter.
By Stevey
Response from Pettable ESA· Jul 31, 2023
Hi Stevey, I'm very sorry to hear about this. We can still reschedule your appointment with one of our clinicians. Please reach us at [email protected] so we can better assist you. Thank you!
I didn't like it at all. Too cakey for me.took it right back off
By Daniela
Response from Pettable ESA· Jul 27, 2023
Hi Daniela, we'd like to understand your review better so we can improve our service. Would you mind sending us a message at [email protected] so we can further assist you? We'll be on the lookout for your reply. Thank you.
