Pettable ESAReviews of pettable.com

Response from Pettable ESA· May 22, 2025

Hi Richard, Thank you for your feedback. We really appreciate you taking the time to share your experience. We’re glad to hear you were happy with how quickly you received your letter! That’s something we always aim to deliver. However, we’re sorry to hear that the verification process felt difficult, even after purchasing the application packet. Our goal is to make the process as smooth as possible while still meeting legal and clinical requirements. That said, we understand how important ease and clarity are, and your input helps us know where we can do better. If there’s anything specific that felt confusing or frustrating during verification, we’d love to hear more so we can improve and better support future customers. Thanks again for choosing us, and please don’t hesitate to reach out if you need anything further.

Response from Pettable ESA· May 15, 2025

Hi Sav, Thank you for taking the time to share your experience and we’re sorry to hear that your interaction did not meet your expectations, especially during a process that can already feel vulnerable. At Pettable, we aim to provide all clients with compassionate and respectful care, and it’s disappointing to learn that you felt otherwise. While our licensed providers are required to follow specific guidelines in order to meet legal standards for ESA letters, we understand how important it is that those conversations also feel supportive and validating. Our Customer Support Team has already reached out to further investigate and offer any solutions possible, and we’d truly appreciate the opportunity to help resolve this for you. Please know we take feedback seriously and are committed to ensuring that each individual feels heard and valued. Thank you again for your feedback.

Response from Pettable ESA· May 1, 2025

Hi Azalea, Thank you for your feedback, we’re glad to hear that your ESA letter was delivered quickly and met your expectations in terms of quality. We sincerely apologize that your appointment did not start on time. While our clinicians strive to be punctual, occasional scheduling delays can happen, and we understand how frustrating that can be. We appreciate your patience and will pass your comment along to help improve our scheduling processes. If there's anything else we can do to support you, please don’t hesitate to reach out.

Response from Pettable ESA· Mar 17, 2025

Hi Marisa, Thank you for sharing your honest feedback. We're glad to hear that you found the process simple and easy, but we sincerely regret that parts of your experience did not meet your expectations. The timing of form submissions should be more seamless, and we appreciate you bringing this to our attention. Additionally, we understand that empathy and warmth are essential in these consultations, and we apologize if the interaction felt scripted or impersonal. Your concerns will be shared with our team to ensure we improve the experience for future clients. We appreciate your input and hope to provide a more supportive experience should you need our services again.

Response from Pettable ESA· Nov 13, 2024

Hi Rev, Thank you for reaching out and explaining your situation in detail. I’m very sorry to hear about the frustration you’re feeling, and I apologize for any misunderstanding surrounding the additional service and certification. We understand that ensuring you’re only paying for what is genuinely useful is essential, especially given your fixed income. I’d be happy to look into your account and work with you on resolving this. Our goal is to ensure that you’re satisfied with the service you receive, and I’ll do my best to address your request for a refund on the PSA certification you feel you do not need. Thank you again for your patience, and please feel free to reach out if you have further questions or concerns while I review your account.

Response from Pettable ESA· Sep 24, 2024

Hi Katherine, We sincerely apologize for the frustrations and challenges you faced during the process. It's concerning to hear about the multiple rewrites and additional charges you encountered, as well as the issues with PetScreening and how it affected your ESA application. We understand how this could feel overwhelming and financially burdensome. Your feedback is incredibly valuable, and we will be reviewing the situation to ensure that such experiences are minimized in the future. If there's anything further we can do to assist you, such as looking into your case or providing additional support, please don't hesitate to reach out at [email protected]. We're committed to making things right and providing transparency throughout the process. Thank you.

Response from Pettable ESA· Jul 2, 2024

Hi L. Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with our service. We understand how important it is to receive timely and compassionate support, and we're sorry that we fell short in your case. We regret to hear about the delays you faced in speaking with your therapist and receiving your letter, as well as the lack of follow-up communication. This is not the standard we strive for, and we appreciate you bringing it to our attention. We will review our processes to ensure such delays and communication gaps do not occur in the future. Regarding the number of animals covered by the ESA letter, we apologize for any confusion. Our intention is to provide accurate and helpful information, and we're sorry this wasn't communicated effectively during your consultation. Your feedback about the compassion and empathy shown by our therapist is concerning. We aim to offer a supportive and understanding environment for all our clients, and it's clear we did not meet your expectations in this instance. We will address this with our team to improve the quality of our interactions. We appreciate you submitting feedback previously and apologize that no one from customer service reached out. This is not reflective of our commitment to addressing customer concerns, and we will ensure this oversight is corrected. Thank you again for your feedback. We value your input and will use it to make necessary improvements. If there is anything we can do to rectify your experience, please let us know.

Response from Pettable ESA· Jul 2, 2024

Hi Rose, Thank you for sharing your experience here. We deeply regret to hear about the uncomfortable and awkward call you had with our psychologist. Using terms like "crazy" and "insane" is entirely inappropriate and not in line with our values or professional standards. We take your feedback seriously and will address this matter internally to ensure it does not happen again. Our goal is to provide a supportive and respectful environment for all our clients, and it is clear we fell short in this instance. We sincerely apologize for any distress this experience caused you. If you would be willing, we would like to discuss this further and make things right. Please reach out to our customer service team at your earliest convenience. Thank you again for bringing this to our attention. We are committed to improving our services and ensuring a better experience for all our clients. If there is anything else that we can do for you, please do not hesitate to reach out. We're here for you.