Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Nicole was very nice, and friendly. She helped relieve the stress of getting my ESA letter.
By Sandi
Response from Pettable ESA· Apr 2, 2024
We feel you, Sandi! and we're happy that our clinicians were able to help you feel comfortable with our process. Thank you for trusting Pettable for your ESA needs!
Professionalism, caring, understanding
By Mike B.
Response from Pettable ESA· Apr 2, 2024
Thank you for sharing your feedback for Pettable, Mike! This will help our co-fur parents feel more comfortable with our process. Thanks for trusting Pettable with your ESA needs!
Honestly, I was super skeptical at first, but it all worked out! My landlord accepted it and everything.
By Makayla W.
Response from Pettable ESA· Apr 2, 2024
Appreciate that you are satisfied with our service, Makayla! We're very happy to know that you have been accommodated by your landlord accordingly. Thank you for trusting Pettable with your ESA needs!
This was way easier than I anticipated it would be the whole thing took maybe a week, and that was mostly me being behind on my end. The consultation with the doctor was very easy and she genuinely cared about my feelings and situation. I got approval and my letter 2 days later. I HIGHLY recommend using Pettable!
By Joe
Response from Pettable ESA· Apr 2, 2024
We appreciate the recommendation, Joe! More importantly, we're happy to know that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
Smart, capable, people helping others with their furry friends. Love. 10/10
By Caylin L.
Response from Pettable ESA· Apr 2, 2024
Hi Caylin! Thank you for sharing your experience with us. We value how you feel at every step of the process. We appreciate your feedback and we wish you the best of luck!
Everything about the process was flawless. If you need an ESA letter please don't hesitate to contact Pettable!
By C
Response from Pettable ESA· Apr 2, 2024
Thank you for sharing your experience with us, C! We're very glad that you felt comfortable with our process. Please feel free to always reach out at [email protected] if you need further assistance, and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
Therapist was great! She was attentive and listened well.
By Melanie M.
Response from Pettable ESA· Apr 2, 2024
Happy to know that you have been able to confide with one of our clinicians, Melanie. Thank you for trusting Pettable with your ESA needs!
Simple. Quick. Easy. I had my letter within minutes of talking with the provider. I usually get anxiety when it comes to appointments and I was grateful for how un stressful the process was. Now I can have my pup and not stress about losing my apartment.
By Corey S.
Response from Pettable ESA· Apr 2, 2024
Hi Corey! Thank you so much for writing in! Your feedback keeps us from doing better and better as we progress. We're glad that you felt comfortable with our process. Feel free to reach out to us at [email protected] if you need further assistance; we're here to help. Once again, thank you for trusting Pettable with your ESA needs!
