Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 390 reviews with 1 star · Clear filters
Apartments wanted there own forms filled out customer support email once a day in response, then you wait a whole week of this till u get an appointment and the documents you need filled out they say seems like fraud we can’t help you🤬😡 and I paid extra to have documents done
By Dustin F.
Response from Pettable ESA· Aug 7, 2023
Hi Dustin, thanks for letting us know about this matter. You may reach us at tel:8559200323 for faster turnaround of assistance. We're always here to help.
I did my interview one week ago, they promise me the letter in 48 hours, I already complained and they don’t care…
By Ketelin
Response from Pettable ESA· Aug 7, 2023
Hi Ketelin, I'm sorry to hear about this and rest assured that we're looking into this case to understand the situation better. If you need immediate assistance, please call us at tel:8559200323 and our team is ready to help. Thank you.
Literally booked them got a ESA paper my leasing center contacts the doctor for more paperwork and they cancel and refunded me stating the paperwork process I’m going to get denied so now what do I do?
By Felicity D.
Response from Pettable ESA· Aug 7, 2023
Hi Felicity, I am so sorry to hear about this. We are nowmlooking into this case to understand the situation better and serve you better. For further assistance and or guidance, you may reach us through live chat on our website or email us at [email protected]. Thank you.
It's funny, this is to help people with anxiety but my therapist was a no call. I received several emails confirming, most recent @ 5:45 pm ( my supposed appt was @ 6:45pm). Emailed support but it's 8pm and no response, paid for express service too.
By Patricia
Response from Pettable ESA· Aug 4, 2023
Hi Patricia, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Rest assured that we are looking into this case to understand the situation better. We sincerely apologize for this mishap. Please reach out to [email protected] so we can better resolve this issue. We're here to help.
Hidden fees alert! I bought the standard package. there was a single follow-up question from my apartment and Pettable required me to buy another “form package”, $50 for a question. Such BS. Do not recommend.
By JC
Response from Pettable ESA· Aug 3, 2023
Hi JC, thanks for raising this concern. We just wanted to clarify that the additional $50 are for those who are needing additional forms from your therapist. If this is not needed, you may disregard this notice or request the $50 refund to our customer service team so they can process your request. Please send us a message at [email protected] so we can also help you with your concern. Thank you.
Absolutely awful experience. Based on the website, I enlisted in the services with the expectation of a professional ESA letter from a licensed therapist. Instead, Pettable failed and delivered a most unprofessional and unacceptable document that I was unable to use. I was connected via phone and email with an unhelpful social worker (not licensed therapist as promised), whose poor attitude and lack of customer service proved to be extremely disappointing. As such, I had no choice but to search for other means to acquire a professional ESA letter. Avoid at all costs, I wish I didn’t purchase as I was unable to use the letter provided and went to my doctor.
By Consumer
Response from Pettable ESA· Aug 2, 2023
Hi there, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Rest assured that we are looking into this case to understand the situation better. We sincerely apologize for this mishap. Please reach out to [email protected] so we can better resolve this issue. We're here to help.
Did not provide the service within 24 hours as promised before I paid.
By Ks
Response from Pettable ESA· Aug 1, 2023
Hi Ks, I'm sorry to hear that we're not able to deliver the service that you need in a timely manner. Please send us a message at [email protected] so our team can guide you on how we can resolve this issue. We're here to help.
Had to be reassigned the day of my appointment despite my indication of the number of pets. Customer Service has attitude and you can’t get ahold of your assigned therapist despite having mistakes made in the letters.
By Customer
Response from Pettable ESA· Aug 1, 2023
Hi there, I'm sorry to hear about your experience with Pettable. Rest assured that we are looking into this case to understand the situation better and prevent this from happening. If you need anything else, please do not hesitate to reach us at [email protected]. Thank you.
