Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Kya was very pleasant to work with.. She took the time to ask questions and make sure I got what I needed on the ESA Letter.
By Karla M.
Response from Pettable ESA· Jun 17, 2024
Thank you for your kind words, Karla! We're delighted to hear that Kya was pleasant to work with and took the time to ask questions, ensuring you received everything you needed on your ESA letter. Once again, thank you for choosing Pettable!
Quick and easy. Well worth it. Turnaround times were faster than stated and was accepted by management company.
By Shelby P.
Response from Pettable ESA· Jun 17, 2024
Thank you for your positive feedback, Shelby! We're delighted to hear that you found the process quick and easy, and that our turnaround times exceeded your expectations. We're also glad that your letter was accepted by your management company. If you need any further assistance, please don't hesitate to reach out. Once again, thank you for choosing Pettable!
Professional, timely, reasonably priced.
By Terry N.
Response from Pettable ESA· Jun 18, 2024
Thank you for your concise and positive feedback, Terry! We're glad to hear that you found our service professional, timely, and reasonably priced. Your satisfaction is very important to us. Thank you for choosing Pettable!
Aubrey was very helpful. Great experience. 10/10.
By Nick G.
Response from Pettable ESA· Jun 18, 2024
Hi Nick! It's wonderful to hear that Aubrey provided such helpful assistance! We're thrilled you had a great experience with us. If you ever need further support, don't hesitate to reach out. Thank you for choosing Pettable!
I have had a great experience with Aubrey. I first connected with her last year for my initial ESA letter, and now the renewal of my letter. Both times she made the process easy and smooth. She was thorough during our initial evaluation and pleasant during our follow-up for renewal. She was even able to expedite my letter on the same day, which was incredibly helpful and I am very grateful for. I highly recommend her :)
By Kat C.
Response from Pettable ESA· Jun 18, 2024
Hi Kat! Thanks for writing in. It's fantastic to hear about your positive experiences with Aubrey! We're delighted she made the process smooth and efficient for both your initial ESA letter and its renewal. Thank you for recommending her and for choosing our services. If you ever need further assistance in the future, please don't hesitate to reach out.
Quick easy and informative! Talking on the phone was so easy to do and great conversations.
By Water K.
Response from Pettable ESA· Jun 18, 2024
Thanks for your feedback, Water! I'm glad to hear you found the process quick, easy, and informative! It's great that your phone conversation went smoothly as well. If you have any more questions or need further assistance, feel free to reach out. We're here to help! Thank you for choosing Pettable!
Aubrey L provided me with a very comfortable and helpful experience. I did not know what to expect going into the consultation, but she made it easy on me the whole way. I had a pleasant experience!
By David M.
Response from Pettable ESA· Jun 19, 2024
Thank you for sharing your experience, David! We’re delighted to hear that Aubrey provided a comfortable and helpful consultation, making the entire process easy for you. It’s wonderful to know that you had a pleasant experience. Your feedback is greatly appreciated! Thank you for choosing Pettable!
Aubrey was fabulous! Super easy to talk to & friendly. Got my letter within 48 hours and the process was overall super low stress.
By Emily
Response from Pettable ESA· Jun 19, 2024
Hi Emily! It sounds like you had a wonderful experience with Aubrey! Getting your ESA letter quickly and with low stress is exactly what we aim for. Thank you for sharing your positive feedback! If you ever need any further assistance, don't hesitate to reach out to us. Once again, thank you for trusting Aubrey and the Pettable team for your ESA needs!
