Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Holly was super sweet and supportive!
By Bailey M.
Response from Pettable ESA· Jul 23, 2024
Thank you for your kind words, Bailey! We're glad to hear that Holly was super sweet and supportive during your experience with us. Your satisfaction is our top priority. Thank you for choosing Pettable!
Worth the money quick easy and professional experience oh yeah legit to the T........................
By Amber
Response from Pettable ESA· Jul 23, 2024
Hi Amber! We're so glad to hear that you found the process quick, easy, and professional. Your satisfaction and trust mean a lot to us. Thank you for choosing Pettable for your ESA needs!
Aubrey was amazing to work with!
By Mallory B.
Response from Pettable ESA· Jul 23, 2024
Hi Mallory, Thank you for your feedback! We're delighted to hear that Aubrey was amazing to work with. Your satisfaction is our priority, and we're glad she could provide such a positive experience. Once again, thank you for choosing Pettable!
Everything was easy and quick from start to finish. I called customer service with a question, and they were more than helpful. I received my ESA letter within 48 hours. My landlord requested a form filled out, and it was mailed to the therapist, signed and returned quickly. This is the second time I've used them. THANK YOU PETTABLE!!!!
By Tom C.
Response from Pettable ESA· Jul 19, 2024
Thank you for your wonderful feedback, Tom! We're delighted to hear that your experience was easy and quick from start to finish. It's great to know our customer service team was helpful and that you received your ESA letter and the requested forms promptly. We appreciate your trust in us for the second time. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Pettable!
The process was very simple, the interviewer was very compassionate and understanding, and a letter was prepared and provided within 24 hours. I feel more secure with having an ESA letter now, as many properties do not allow pets.
By Tammie M.
Response from Pettable ESA· Jul 19, 2024
Thank you for sharing your positive experience with us, Tammie! We're glad to hear that the process was simple and that our clinician was compassionate and understanding. It's great to know that you feel more secure with your ESA letter, especially with the challenges many properties pose for pet owners. If you need any further assistance, please feel free to reach out. Once again, thank you for choosing Pettable!
I had a great experience with Aubrey. Super helpful and professional. Thank you!!
By Shannon G.
Response from Pettable ESA· Jul 19, 2024
Thank you for your feedback, Shannon! We're thrilled to hear that you had a great experience with Aubrey. She is indeed super helpful and professional. If you have any other needs or questions, please don't hesitate to reach out. We're here for you!
Aubrey was awesome!! Great at listening and understanding my story.
By Jenna M.
Response from Pettable ESA· Jul 19, 2024
Thank you for your kind words, Jenna! We’re so glad to hear that Aubrey was able to provide you with such attentive support. Listening and understanding your story is an important part of our process, and it's wonderful to know that you felt heard. If you need anything else or have further questions, feel free to reach out. We're here to help! Thank you for choosing Pettable!
Aubrey Lemire explained the whole process to me and was very informative about the limitations of ESA forms and qualifying animals. She was very understanding of my current healthcare situation and supportive of my ongoing health with recommendations for additional resources. I had always been skeptical of ESAs and their legitimacy but the process through Pettable and Aubrey definitely legitimized them to me when done properly.
By Quentin S.
Response from Pettable ESA· Jul 19, 2024
Thank you so much for sharing your experience with us, Quintin! We're thrilled to hear that Aubrey Lemire was able to provide such informative and supportive guidance throughout the process. It's wonderful to know that your perspective on ESAs has been positively impacted through your interaction with Aubrey and Pettable. If you have any further questions or need additional support, please feel free to reach out. We're here to help! Thank you for choosing Pettable!
