Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Great communication easy process
By Ariana S.
Response from Pettable ESA· Aug 1, 2024
Hi Ariana, Thank you for your kind words! We’re pleased that you found our communication effective and the process straightforward. Thank you for trusting Pettable for your ESA needs!
I had a great conversation with my petable Dr. And gave her all the information about my anxiety and the need for pets in my life to help me thrive and survive and live a healthy happy life. I am greatful for Petable able to help me do that and get my two dogs ESA certified.
By Alyssa C.
Response from Pettable ESA· Aug 1, 2024
Hi Alyssa, We’re so pleased to hear that your conversation with your doctor was great and that we could help you certify your two dogs as ESAs. Thank you for the 5-star rating! If you have any other questions or need additional help, we’re always here. Thank you for choosing Pettable for your ESA needs!
This whole experience could not have been easier. The Pettable team made it extremely easy to make my appointment with a therapist to get my ESA letter. The counselor called me at the correct time and was very thorough and informative. I had my letter right after the phone call concluded. I also signed up for the PSA classes and are really enjoying them. I can go through them at my own pace and they make it easy to understand what is being taught. I will be using them again when it is time to renew my letter next year.
By A.S.
Response from Pettable ESA· Aug 1, 2024
Hi A.S., Thank you for sharing your wonderful experience! We're thrilled to hear that the process was easy and efficient for you. It's great to know that the therapist was thorough and informative, and that you received your ESA letter promptly. We're also glad you're enjoying the PSA classes and finding them convenient and easy to follow. We look forward to assisting you again when it's time to renew your letter next year. Thank you for choosing Pettable!
Experience was easy yet helpful with my licensed therapist Aubrey.
By Nix
Response from Pettable ESA· Aug 1, 2024
Hi Nix, We’re so happy to hear that your experience with Aubrey was easy and helpful. Thank you for the positive review! If you need any more help or support, just let us know. Thank you for choosing Pettable!
It was easy, gave all my information. Had the meeting on the phone with the therapist. And waited 30 days fornmy CA letter.
By Patricia D.
Response from Pettable ESA· Aug 1, 2024
Hi Patricia, Thank you for sharing your experience! We're glad to hear that the process was easy and straightforward for you. We appreciate your patience in waiting for your CA letter. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here for you. Thank you for choosing Pettable!
Time frame based on appointments and phone calls is accurate. They’re understanding and take the time to listen to you. Not to mention, the Express service they offer for ESA letters is such a great help!
By Juan S.
Response from Pettable ESA· Jul 26, 2024
Hi Juan, We’re so happy to hear that the time frame, understanding, and Express service met your expectations. We aim to make the process as smooth and efficient as possible. If you have any other needs or questions, feel free to reach out! Thank you for choosing Pettable!
Aubrey Lemire was extremely professional and helpful in evaluating me for an ESA.
By Tory G.
Response from Pettable ESA· Jul 26, 2024
Thank you for your positive feedback, Tori! We’re glad to hear that Aubrey Lemire was professional and helpful in your ESA evaluation. If you need any further assistance or have more questions, please don’t hesitate to reach out.
Kya Miller (LCSW) was very helpful in getting my cats verified to be emotional support animals. She was very kind and professional, and I’m happy to have my cats with me to support my mental health in my new house! I’m happy that Pettable was able to facilitate this.
By Valeri C.
Response from Pettable ESA· Jul 26, 2024
Hi Valeri, Thank you for your wonderful feedback! We’re delighted to hear that Kya Miller was so helpful and professional in assisting with your cats' ESA verification. It’s great to know that having your pets with you is supporting your mental health in your new home. If you need anything else or have any further questions, feel free to reach out. Thank you for choosing Pettable!
