Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Ease of use. You delivered my documentation in a timely manner.
By dicoopermsn.com
Response from Pettable ESA· Aug 5, 2024
Hi dicoopermsn.com! We’re so glad to hear that you found our service easy to use and that we delivered your documentation promptly. Thank you for your kind words and positive feedback!
Aubrey was super helpful and very kind. She was professional but still empathetic which is a rare thing to come by. She made me feel comfortable answering questions and that my feelings are valid and important. Thank you for your help!
By Kasslyn J.
Response from Pettable ESA· Aug 5, 2024
Thank you for your kind feedback, Kasslyn! We’re delighted to know that Aubrey’s empathy and professionalism made you feel comfortable and validated. We’re here for you whenever you need us! Thank you for trusting Pettable for your ESA needs!
No hidden sales. Got what I asked for. So very much looking forward to traveling with my best friend!
By Jocelyne M.
Response from Pettable ESA· Aug 5, 2024
Hi Jocelyne, Thank you for sharing your positive experience! We’re pleased to hear that there were no hidden sales and you got exactly what you wanted. Thank you for choosing Pettable! Enjoy your travels with your best friend!
Super kind and easy to talk to!
By Sarah
Response from Pettable ESA· Aug 5, 2024
Hi Sarah! We’re so happy to hear that our team’s kindness and approachability made your experience positive. We appreciate your feedback and Thank you for choosing Pettable for your ESA needs!
This was a quick, easy process & will help me greatly as my apts require a $500 pet deposit! The person who called me was professional & helped me feel convinced that this is a legitimate company. Not all of them are! I am so glad to have the ESA letter. It is something I should have & should have checked into a long time ago due to my disability. Thank you for your quick responsiveness, professionalism & clearly written letter.
By Natalie S.
Response from Pettable ESA· Aug 1, 2024
Hi Natalie, Thank you for sharing your experience! We're delighted to hear that the process was quick and easy for you and that it will help you with your apartment's pet deposit requirement. It's great to know that our team member was professional and made you feel confident in our legitimacy. We're glad you finally have the ESA letter you needed. Your kind words about our responsiveness, professionalism, and clear communication are greatly appreciated. Once again, thank you for choosing Pettable!
Very easy process and professional support. Highly recommend.
By Brittany B.
Response from Pettable ESA· Aug 1, 2024
Hi Brittany, Thank you for your feedback! We’re delighted to hear that you found the process easy and our support professional. Your recommendation means a lot to us! Thank you for choosing Pettable!
What an incredible service!! Aubrey was phenomenal- she approached my case with empathy, compassion, and went above and beyond to accommodate and meet needs. The warmth and care I received was needed in my life at this time and really supported my motivation to be the best version of me with my kitty cat by my side :)
By Ashley S.
Response from Pettable ESA· Aug 1, 2024
Thank you for your wonderful feedback, Ashley! We're thrilled to hear that Aubrey provided you with such empathetic and compassionate care, going above and beyond to meet your needs. It's heartwarming to know that the warmth and support you received made a positive impact on your life and motivation. We're glad we could help you keep your kitty cat by your side. Thank you for trusting Pettable for your ESA needs!
I felt very comforted and safe, because Aubrey was so kind and understanding. She was sensitive to my needs and appreciated and understood my circumstance. Her kindness and patience was so sincere, I knew she was really trying to help me.
By charlotte
Response from Pettable ESA· Aug 1, 2024
Thank you for sharing your experience with us, Charlotte! We're delighted to hear that Aubrey provided you with such a comforting and safe environment. Her kindness, understanding, and sincerity are qualities we value highly, and it's wonderful to know that you felt genuinely supported. Thank you for choosing Pettable!
