Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Knowledgeable therapist was great!
By Larry H.
Response from Pettable ESA· Aug 19, 2024
Hi Larry, We're glad to hear you had a positive experience with our knowledgeable therapist! Thank you for your feedback. If you need any further assistance, we're here to help!
Professional and quick respond.
By Tessie G.
Response from Pettable ESA· Aug 16, 2024
Hi Tessie! We’re delighted to hear that our team provided a professional and quick response. Thank you for sharing your experience with us!
I had a great therapy session with Aubrey, she was professional and supportive. The ESA letter was professional written and quickly delivered. She answered all my questions and took the anxiety out of the situation.
By Michaela S.
Response from Pettable ESA· Aug 16, 2024
Hi Michaela, Thank you for your kind words! We're glad to hear that your therapy session with Aubrey was both professional and supportive. It's wonderful that she could help ease your anxiety and get your ESA letter to you quickly. If you have any more questions in the future, we're here to help! Once again, thank you for choosing Pettable!
I first used Pettable in 2022, at first I was unsure of the process and whether or not it was legitimate. My case was assigned to Aubrey, who was awesome. I suffer from really bad anxiety and PTSD, just shortly before meeting with Aubrey I had a very traumatic experience. She was amazing at making me feel calm enough to share my experiences and had no problem writing my letter. To make it even better I have been able to have my yearly renewals with her as well, making the process even easier. I would definitely recommend Aubrey, and Pettable.
By Amy
Response from Pettable ESA· Aug 16, 2024
Hi Amy! Thank you for sharing your experience with Pettable and Aubrey! We're delighted to hear that Aubrey has been such a supportive and calming presence for you, especially during a challenging time. It's wonderful to know that she made you feel comfortable enough to share your experiences and that the process has been smooth, including your yearly renewals. Your recommendation of Aubrey means a lot to us. We're grateful for your trust and are here to support you whenever you need us. Once again, thank you for always choosing Pettable!
Aubrey gave me the abilities to have my cat Mochi living with me on campus in less than a week! It was super quick and easy, and boom you have all of the paper work you need at your fingertips. When looking for ESA certification, Aubrey at Pettable is my new trusted go-to.
By Isabella
Response from Pettable ESA· Aug 16, 2024
Hi Isabella, Thank you for sharing your fantastic experience! We're thrilled to hear that Aubrey was able to help you get Mochi living with you on campus in less than a week. It's great to know the process was quick and easy, and that you had all the paperwork you needed at your fingertips. We're honored to be your trusted go-to for ESA certification. Thank you for choosing Aubrey and Pettable!
Professional who did my evaluation was extremally professional and helpful.
By Branko Z.
Response from Pettable ESA· Aug 16, 2024
Thank you for your kind words, Branko! We're pleased to hear that the professional who conducted your evaluation was extremely professional and helpful. Your satisfaction is important to us, and we’re glad we could assist you. Thank you for choosing Pettable for your ESA needs!
They were very professional and helpful, guiding me through the process. Really appreciate the insight and knowledge used for my benefit.
By Robert M.
Response from Pettable ESA· Aug 14, 2024
Thank you for your kind words, Robert! We're glad to hear that our team was professional and helpful in guiding you through the process. Your appreciation means a lot to us, and we're always here to support you! Thank you for choosing Pettable!
The provider was so incredibly kind when it came to rescheduling our appointment and made it so easy. Getting all the necessary documentation was so efficient and easy
By Sofia V.
Response from Pettable ESA· Aug 14, 2024
Thank you for sharing your experience, Sofia! We're thrilled to hear that the provider was kind and accommodating when it came to rescheduling your appointment. It's great to know that the process of obtaining the necessary documentation was efficient and easy for you. We're always here to make things as smooth as possible! Thank you for choosing Pettable!
