Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Process was very pleasant and the therapist was thorough and knowledgeable!
By CM
Response from Pettable ESA· Aug 26, 2024
Thank you for sharing your experience, CM! We're delighted to hear that the process was pleasant and that your therapist was thorough and knowledgeable. Your satisfaction is our priority, and we're glad we could meet your expectations.Thank you for choosing Pettable!
She was very professional, kind, and knowledgeable. I felt at ease talking to her.
By Royal D.
Response from Pettable ESA· Aug 23, 2024
Thank you for sharing your experience, Royal! We're delighted to hear that you felt at ease and well-supported. It's our goal to provide a professional and kind experience for everyone. If you ever need further assistance, we're here to help! Thank you for choosing Pettable!
La doctora Lauren klaers fue muy profesional y amable conmigo. Tuvo paciencia y entendió mi problema de ansiedad y el papel fundamental de Sophye en mi vida. Recomiendo a pettable para cualquier consulta de ESA con tu mascota.
By Irama Ramos C.
Response from Pettable ESA· Aug 23, 2024
Gracias por tus amables palabras, Irama! We’re glad to hear that Dr. Lauren Klaers was able to provide you with the support and understanding you needed. It’s a pleasure to know that Sophye plays such an important role in your life, and we’re happy to have been able to assist you in this process. Gracias por recomendar Pettable, y estamos aquí para ayudarte siempre que lo necesites. ¡Cuídate mucho!
Aubrey was great !! She was very supported and understanding. Our conversation was great ! And it was so easy talking to her !
By Lay
Response from Pettable ESA· Aug 23, 2024
Thank you for your feedback, Lay! We're delighted to hear that Aubrey provided such a supportive and understanding experience for you. It's wonderful to know that your conversation went smoothly and that you felt comfortable talking with her. If you need anything else, we're here to help! Thank you for choosing Pettable!
The customer support team was very helpful with my questions and Jordan (the therapist) was kind, prompt, and easy to work with. I got my ESA letter same day. Thank you!
By Meghan L.
Response from Pettable ESA· Aug 23, 2024
Hi Meghan, We're so glad to hear that you had such a positive experience with our customer support team and Jordan! It's great to know that your questions were answered and that you received your ESA letter so quickly. Thank you for choosing Pettable, and if you need anything else, we're here to assist!
It was such an easy process! My conversation with my therapist was so helpful & he got me set up with the letter very quickly. I would not be able to keep my dog, Marty McFly, in my apartment complex without Pettable.
By Raegan H.
Response from Pettable ESA· Aug 23, 2024
Hi Raegan, We're so glad to hear that you had an easy and helpful experience with your therapist! It's wonderful that we could assist in keeping Marty McFly with you in your apartment complex. Thank you for choosing Pettable!
Great service and real understanding! We were able to certify our dog within a day!😍 Extremely helpful and we'll definitely refer it to our friends
By Natalia
Response from Pettable ESA· Aug 22, 2024
Thank you for sharing your experience, Natalia! We're so glad we could help certify your dog quickly and that you found our service helpful and understanding. We appreciate your recommendation and look forward to assisting you or your friends in the future! Thank you for choosing Pettable 😍
The provider I saw was so thorough and kind. The one I saw previously was good too.. extremely helpful. However this last one I spoke with was hands down one of the most compassionate and understanding humans I’ve ever encountered. She went in depth and provided me comfort as I got emotional in our appointment. She made sure she included every tiny detail in my letter that she could to eliminate any kick back. I truly don’t have enough wonderful things to say about her. She got me my letter on a tight schedule and even offered to assist with any hiccups I might accrue. 10/10 experience. That’s why I loved this company last year. I would give my provider a 20/10 this year if I could.
By Annie E.
Response from Pettable ESA· Aug 22, 2024
Thank you so much for your heartfelt feedback, Annie! We're thrilled to hear that your recent experience with our provider was so positive. It's wonderful to know that she was able to provide such thorough and compassionate care, going above and beyond to ensure your comfort and satisfaction. We are grateful to have her on our team and are so pleased that we could support you during this time. Your continued trust in us means the world. Thank you for choosing Pettable again, and we're here for you whenever you need us!
