Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Laurie was fantastic and very accommodating! Would highly recommend!
By Costan B.
Response from Pettable ESA· Aug 29, 2024
Thank you for sharing your positive experience, Costan! We're glad to hear that Laurie was fantastic and accommodating. Your recommendation means a lot to us! If you need anything else, feel free to reach out. Thank you for choosing Pettable!
Joy was an amazing person to speak with. She was compassionate and understanding. Very grateful to have trusted Pettable.
By Natalie T.
Response from Pettable ESA· Aug 29, 2024
Hi Natalie, Thank you for your kind words! We're delighted to hear that Joy provided you with compassionate and understanding support. We're grateful for your trust in Pettable. If you need any further assistance, we're here to help!
Very user friendly website. Excellent value. My clinical individual was courteous, knowledgeable and professional!
By William B.
Response from Pettable ESA· Aug 27, 2024
Thank you for your kind words, William! We're delighted to hear that you found our website user-friendly and appreciated the value of our service. It's great to know that your experience with our clinical team member was courteous, knowledgeable, and professional. If you need any further assistance, don't hesitate to reach out! Thank you for choosing Pettable!
Thank you for streamlining the process. No pre-application invasive questionnaire to answer on-line. I actually spoke to a trained therapist. It’s hard enough to deal with the emotional and physical stressors that brings you to the decision to get a support animal. The human touch was what was needed for me. I’m so grateful for Pettable!
By Mercedes De L.
Response from Pettable ESA· Aug 26, 2024
Thank you so much for your thoughtful feedback, Mercedes! We're glad that our approach made the process smoother and more comfortable for you. It's important to us that you feel supported, especially during a time when the human touch is needed most. We're grateful for your trust in Pettable and are here for you whenever you need us.
Pettable always makes it so easy to renew your ESA letter. I am always impressed by the professionalism of the therapists and the speed in which they provide the letters. I am a forever customer and will only ever use Pettable.
By Kaitlin
Response from Pettable ESA· Aug 26, 2024
Hi Kaitlyn! We're so thrilled to hear that you continue to have such positive experiences with us. Ensuring a smooth and professional process for renewing your ESA letter is our top priority. We're honored to have your trust and look forward to supporting you whenever you need us. Thank you for being a loyal Pettable customer!
There was a slight setback in the beginning because I'm moving states and accidently scheduled my consult for the wrong state, but everyone was super helpful in getting it resolved and my counselor was very nice and understanding. The whole process was very easy and painless.
By Cassandra M.
Response from Pettable ESA· Aug 26, 2024
Hi Cassandra, We're glad to hear that despite the initial mix-up, our team was able to help you get everything sorted out smoothly! It's great to know that your counselor was supportive and that the process was easy and painless for you. Thank you for choosing Pettable, and we appreciate your understanding during the transition. Safe travels with your move!
Aubrey delivered a letter quickly and reliably. The process was very simple and communication was straightforward and easy. Thank you!
By Jackson M.
Response from Pettable ESA· Aug 26, 2024
Hi Jackson! Thanks for the great review! We're glad to hear that Aubrey provided a quick and reliable service. It's great to know that the process was simple and communication was smooth. We appreciate your trust in Pettable!
Aubrey made talking about hard things easy. And because of her I have One less stresser in moving and restarting my life after losing what I thought it would be. Thank you
By Caitlyn H.
Response from Pettable ESA· Aug 26, 2024
Hi Caitlyn, Thank you for your feedback! We're glad to hear that Aubrey provided a quick and reliable service. It's great to know that the process was simple and communication was smooth. We appreciate your trust in Pettable!
