Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 199 reviews with 4 stars · Clear filters
Decent communication, especially after a cancellation.
By Doug
Response from Pettable ESA· Jul 3, 2023
Hi Doug, thank you for sharing your feedback about your experience with Pettable! Feel free to reach out again if you need anything else. Thank you for choosing Pettable!
Very nice and pleasant conversation.
By Kimberly
Response from Pettable ESA· Jul 3, 2023
Hi Kimberly, thank you for sharing your feedback about your experience with Pettable! We're happy that we are able to help you with your ESA needs. Once again, thank you for choosing Pettable!
Everyone was super helpful and responsive and communicative every step of the way. The reason for four stars is that I was rescheduled once by their one of their doctors and I still haven’t given my landlords the letter to see if they will accept it. The service would definitely warrant five starts if my letter is accepted.
By Miriam
Response from Pettable ESA· Jul 3, 2023
Hi Miriam, thank you for your feedback! Please feel free to reach out again if you need further assistance. Our team will be on the lookout for your message to help you. Once again, thanks for choosing Pettable!
I liked how quick and easy it was to get in with a provider. However, I find it more like a business scheme when you have to pay an extra $50 to get the ESA sent to you that day when the provider has it prewritten and simply changes your name, date, and animal information on it. Additionally, everything is an add-on cost including having them fill out any additional form your landlord requires for at least $30 each. Overall, if you’re in a pickle and want to spent $250 for a piece of paper then go for it. Otherwise, I recommend seeing your PCP and letting them know you have a mental health disorder and would like an ESA to help assist with any symptoms.
By Apartment
Response from Pettable ESA· Jul 3, 2023
Hi there, thank you for sharing your feedback about your experience with Pettable! We are taking note of your points, and rest assured that we're doing our best to make our service better as we progress. Once again, thank you for trusting Pettable with your ESA needs.
Customer service is excellent responding to questions. I think it would be better if more detailed information was given about service dogs. I also feel a certificate a or paper should be given to the people to carry around stating the animal is a service dog in case they are questioned.
By Eileen F.
Response from Pettable ESA· Jun 30, 2023
Hi Eileen, thank you so much for your feedback. We are taking note of your points to better our service as we progress. Thank you for trusting Pettable for your ESA needs.
Great Customer Service Overall - I am pleased with the service I received from the Pettable team. The Social Worker was responsive to my needs and efficient in providing me with the ESA letter, as well as completing the ESA-related information & completing the ESA form required by my condominium management team. In addition to this, the Social Worker graciously accommodated my request asking her to make a much-needed change to Condo ESA form as per my Condo requirements. That said, one thing I would like to ask of the Pettable team is that, for us clients who are inexperienced with this process, please be patient with us as we ask you to do something for which we are not familiar, as it is never our intention (as clients) to impose upon you or your time. And, with that said, I thank the Pettable team for your kindness, efficiency, and help with this matter of producing an ESA letter for me, and for completing my Condo ESA form, so I may adopt my sweet fur baby ESA cat that will bring me much joy. With my best regards, A happy Pettable Client.
By Inas E.
Response from Pettable ESA· Jun 22, 2023
Hi Inas, thank you for sharing your feedback about your experience with Pettable! We are taking note of your points, and rest assured that we're doing our best to make our service better as we progress. Once again, thank you for trusting Pettable with your ESA needs!
Easy and quick, unlike this review
By Nathan
Response from Pettable ESA· Jun 21, 2023
Hi Nathan, thank you for sharing your feedback about your experience with Pettable! Please do not hesitate to reach out if you need further assistance. Once again, thank you for trusting Pettable with your ESA needs!
Very kind and friendly. Listened to what I had to say. I definitely felt heard.
By Misty
Response from Pettable ESA· Jun 20, 2023
Hi Misty, thank you for sharing your experience with Pettable. We value how you feel at every step of the process and we're happy that you are satisfied with our service. Once again, thanks for choosing Pettable for your ESA needs! :)
