PetsnowyReviews of petsnowy.com

El arenero dio problemas desde el principio pero rápidamente dejó de funcionar una de las piezas más importantes, el émbolo. Cuando esto ocurrió me contacte con la empresa para ejercer la garantía con la triste sorpresa de que después de insistir por 6 largos meses aún no recibo respuesta

I ordered the complete set with litter box, water fountain and feeder on 8/14/26. Online when I ordered the cream one it said preorder and that ships by August 22nd. On the 26th I emailed for an update as nothing had been sent and there was no change in order status. They emailed back stating it was out of stock and that they should be getting a shipment by the end of the month. They offered the other color which I declined as that’s not what I want. On the 3rd I reached out again as there has yet to be an update.the email I received is below. Thank you for checking in with us regarding your order, and we sincerely apologise for the prolonged waiting time and the inconvenience this has caused you. We have some updated information to share with you today. The white litter box will arrive at our warehouse today, and we are ready to arrange its shipment shortly. Unfortunately, the white water fountain is still delayed due to shipping issues and has not yet arrived. Our classic‑coloured water fountain and feeder are currently in stock and available for dispatch. If you are open to switching colours, we can ship these in‑stock items to you right away. We fully understand your frustration and respect your concern about cancelling the entire order if this arrangement does not work for you. Please let us know which option you would prefer moving forward. I advised again I did not want to change the color and expected that I would be receiving tracking info in the next few days. That was not the case. Still no update. So I reach out yet again yesterday 9/8/26 to get information and I receive the email below. We are so sorry for the delay and for keeping you waiting! To be transparent, the white Snow+ Litter Box is currently out of stock as we wait for our next shipment to arrive. However, if you would prefer not to wait, we have the Classic color fully in stock! We can swap your order to the Classic color and ship it out for you immediately—this applies to the litter box, water fountain, and feeder as well. Please let us know if you'd like us to switch your order to the Classic color for immediate dispatch, or if you prefer to wait for the white version. Thank you so much for your patience! If you go on the website it shows that if you order the complete set right now it says that it ships in 24 hours. Now I feel as if I’m losing my mind because they are telling me it’s out of stock but if I order it now it’s supposed to ship within 24 hours. Is this company a scam? Do they just keep lying to you to get you to just end up switching to their tan color? So I decide to contact the phone number for customer service. The woman in the phone tells me that she cannot access my account, that she cannot help me, that there is no one to contact via phone for my situation and that I’ll just have to keep emailing. I find this to be absolutely absurd and the headache of this ordeal not worth it in the slightest. So far I do not recommend purchasing from this company. I don’t believe you should advertise products you don’t have. If the item is a preorder which I know I purchased, then don’t put a date that’s not legit to produce said items.

Order placed 7/31/26 for the FreshPet Bundle. This consists of the FreshPet water fountain and the Automatic Litter Box in Creme color. Shipping information was updated to my order of 1 tracking number. It was delivered 8/5/26. I only received the water fountain with no information on the litter box and my order on the PetSnowy website shows delivered. Customer Service phone number stated they do not handle shipping discrepancies and gave me email address to inquire on my order. Emailed 8/5/26 and received response that evening that the litter box is a pre-order and they will provide tracking info when they ship. Expected to ship 8/10/26. 8/18/26 2nd email: Any update on my order? Response, it is on pre-order. Expected to ship at the end of the month. Would you like a brown one instead? Today is 8/27/26 no product update. The water fountain filter now needs to be replaced, lasted 2 and half weeks running on distilled water with pre-filters cleaned frequently when the low quality light started to come on. Plan on spending $30/month for a replacement filter. 8/7/26 received marketing email from PetSnowy: "Your litter box called, it wants a refresh". What a joke. The only thing this company is good for is marketing and taking people's money. I will attempt to get a return authorization and wait for DHL to never come like the rest of the other 1 star reviews.

I am writing this in an attempt to resolve the situation ive experienced. I wanted to return the product and much like another customer, waited in for DHL to collect but they never turned up. They rescheduled and did the same thing again. Then they asked if I would like to take it to the post office myself!!! Have you seen the size of the thing?!?!?! I am now on my third DHL pickup and if they do not collect this time I will be exploring my consumer rights. What an absolute farce.

Awful brand, the products are great, but if you ever have an issue, they will ignore you completely. I've been ignored for over 5 months, and others have also been ignored for months theres loads of us been left with faulty items Avoid buy from a reputable brand.

Je suis en demande de pièces détachées depuis plusieurs semaines. Ils répondent que cela va s'améliorer ce qui n'est pas le cas. Par contre ils continuent à vendre des litières autonettoyantes excessivement chères . Entreprise peu fiable. Tr

This thing is extremely dangerous, and their customer service ignores you!

Leider total enttäuschend! Ich habe über 600 € für das Katzenklo investiert und die App macht das Produkt fast unbrauchbar. Die App ist extrem langsam, bricht ständig ab und zeigt immer wieder „Netzwerkfehler“ an, egal ob ich WLAN oder mobiles Internet nutze. So ist es unmöglich, auch unterwegs meine Katzen und das Gerät zu überwachen – was für mich der Hauptgrund für den Kauf war. Statt Komfort gibt es Frust. Ich kann diese Kombination nicht empfehlen, vor allem nicht zu diesem hohen Preis. Das erwartet man einfach nicht bei einem sogenannten Premium-Produkt!.