PetslifyReviews of petslify.com

This is the worst customer experience of my life. I’ve experienced downright lies from the so called customer service team. I paid for expedited service- 4-6 weeks. I’m now on month 3 with no product. I told my daughter that a special gift was coming for her for Christmas, well… now she asks if it’s ever coming. I have to tell her I’m not sure. I was told that my product was going into packaging phase 3 weeks ago.

A dead German Shepherd came back looking like a Cayote. They claim my review emails must have gone to spam. SHIT quality, shit service go ahead and spend emotionally.

This is a scam. Do not buy from them. The customer service practically doesn't exist and they will keep your money and the horrible product you rejected. There is zero money back guarantee. Do not waste your money and time on this junk. Its a shame they take advantage of grieving people.

Terrible product looks nothing like any animal I've seen Scammers

ANY GOOD REVIEWS MUST BE FALSE I ordered from Petslify on 11/24/25 and paid extra for rush delivery (4–6 weeks), hoping this would arrive for Christmas for my children after the loss of our pet. The first “plush review” on 12/14/25 was awful. I ordered two plushies of the same pet, but they looked like two different animals and neither resembled our pet. Colors were completely wrong, heads were lopsided and uneven, despite providing detailed photos and instructions. I submitted corrections and more photos. The second review on 12/27/25 was just as bad—now with white tails that were never correct. After Christmas had already passed, I asked them to simply fix the tails to gray. The third review on 1/5/26 somehow made things worse, with black tails and even more uneven, misshapen plushies. After being well beyond the paid rush timeline, I requested a refund. Up until then, all communication was with an obvious AI chatbot (“Alex”) using scripted responses. When I asked for my money back, a “specialist” named Sarah joined the chat—who also appears to be AI—and denied a $59 creative fee, incorrectly citing federal trade laws, despite the plushies clearly being defective. My orders are now months late, unusable, and appear to be sitting in a warehouse in China. Since requesting a full refund MULTIPLE TIMES for both orders, I’ve been ghosted, aside from repeated proofs of the same unacceptable products. Given the cost and emotional significance, this experience was incredibly disappointing. I do not recommend Petslify.

You won't get your order even if they ship it. They shipped my order and it arrived in Chicago Dec 13th, it's now Jan 7th and despite numerous emails (no phone number) I have not received it. They ship through uniuni which I am convinced is a scam. Just don't even order from them. I had to do a chargeback.

Terrible customer service (more automated types of responses than anything) and I was more frustrated than focusing on grieving after losing my cat. Long story short, I ended up getting refunded through my credit card company and went with CuddleClones, which I should've just done from the beginning.

My order took forever. Almost 16 weeks. Then it looked nothing like the pictures I had sent. Maybe if I had bleached my dog it would have been similar but not even close.