PetsflyReviews of petsfly.com

It's all about service and trust when it comes to your fur baby - 100% satisfaction!

Great customer service full support every point highly recommended to everyone

The Petsfly team did a great job helping me ship my (very large) dog to Egypt. They took the time to understand everything about Finn in order to make his flight comfortable and successful. I really appreciate everything this team did to ease the stress of flying a dog internationally. If I ever need to ship Finn in the future, I will definitely reach out! This was a really great experience.

We had serious reservations and worries about moving our anxious 12 yr old, 50lb dog from the US to Portugal in December 2023. We worked with Brenda and she was very reassuring from the start. I wouldn't be surprised if she has a degree in psychology because she handled me very nicely. Our dog and crate were over the airline limit so he needed to fly as cargo. I had serious reservations about him having a layover and went out of my way to present alternative, often hair-brained, travel plans that I concocted. Brenda was totally open to doing it my way but was careful to explain the problems with each of my alternate flights. In the end, her original flight plan was indeed the best. Hadley flew from ATL to FRA to OPO. We received a photo of him in FRA pet lounge. He was in his crate but the door was open. I doubt that he actually got out but I can see that he had the opportunity to do so. Petsfly worked very closely with my vet who was able to submit paperwork electronically, making the entire process easier. Yes, we did pay for the vet visit. Their service was not cheap but we were concerned about any problems, canceled flights, delays and that we would not have the resources to deal with any of those issues. We were confident that if something had happened, Hadley should have been taken care of. We had no problems so I can't speak to what would happen in that case. The agent who got our dog through the vet check in Porto did not speak English, other than to indicate that we needed to wait for our dog. We were all united and our pup is happier than ever in Portugal! I am leaving this review many months later because I needed to look back to tell a friend how much I paid for the service and realized that I never left a review.

Awesome job taking care of our Siberian Husky.

GREAT communication, working with Jeni is just so easy.

People are knowledgable and responsive with excellent follow through and good communication.

Coordination of the transport of my 3 dogs and 2 cats from Colorado to Portugal was great. Only negative is that when they arrived at our rental home the dogs' crate pads were soaked with urine, and our pups reaked.