I have called and emailed several times…
I have called and emailed several times to get questions about a product answered. One month after e-mailing still not answered. My calls from a week ago not returned. Trying to e-mail one more time today and hopefully someone can help. Why can't you just put people on hold for a customer service agent like a normal experience? Very strange.
By Jesse U.
Response from Pet Pro Supply Co.®· Mar 2, 2021
Hi Jesse, We are truly sorry that you were unable to reach a customer service agent via phone call. We typically found that when we are really busy and cannot get to the phone, most customers prefer leaving voicemail messages rather than being on hold for a really long time. We are expanding our Customer Service team to accommodate our increasing call volumes and appreciate your feedback. Our records indicate that our team got back to you each time after your calls and e-mails on February 8th, 9th and 10th. If there is anything else we can do for you on this or any other matter, please let us know! Write us at [email protected] or call us at 1-855-PET-PRO1. We welcome the chance to serve you again. Thanks, The Pet Pro Supply Co. Team