Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
64 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
petpharmcanada.com is listed under Pet Stores.
petpharmcanada.com (petpharmcanada.com) has 64 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
64 approved reviews, newest moderated first
My order was slightly late, but an employee named Jim emailed me to say the meds were on back order. He gave me the option of refund or waiting. I waited & the meds arrived peomptly. I found Jim to very helpful. Overall good experience. He's not scamming anyone, He's providing an invaluable service, and he's busy, so be nice to him
By Benjamin
I was VERY leery after reading some of the reviews but I really needed meds for my dog that is prone to UTIs and vet visits are insanely pricey. I ordered on Friday and it shipped that same day and I received the order Monday. I am very happy with how quickly everything went and have zero complaints! I will definitely be ordering from them again.
By yod
They genuinely lie. I spent 10 dollars for extradited shipping, they then gave me the cheapest shipping option. When I brought this to attention, they argued, got rude, hostile, refused to provide any assistance whatsoever, and black listed me from further purchases. They said they were out of gabapentin, that my animal genuinely needed. After multiple checkout attempts, with different emails, I then shipped using a different shipping address and email, and my product arrived. The products are okay, but without any exaggeration, and zero doubt, they have the most disgustingly horrid customer service I've ever had the extreme misfortune of experiencing.
By Matthew L.
Response from petpharmcanada.com· Nov 16, 2025
We are sorry you had a negative experience. I did look up your order and it 100% arrived within the time frame you requested and paid for. Sometimes it can be confusing as to which method of shipping you choose and what that method is called but it can be called bronze, silver or gold shipping or it can be first class, priority or express. You are paying for the time you request, and your order was right on time.
rude and unprofessional.
By Marina Savashynskaya D.
Response from petpharmcanada.com· Nov 16, 2025
We will definitely speak to our customer service team. I am glad your order arrived on time and was exactly what you ordered.
Not only did I not receive my order on time, my dog passed away!! Pet pharma still has not delivered to this day and won’t give me a refund!! Don’t use this place it’s a effing scam!!!🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨
By Lob
Response from petpharmcanada.com· Nov 16, 2025
We looked into your order and see you emailed to let us know your dog passed away sadly and we contacted the post office and intercepted the order that was being delivered. I am looking at the refund receipt that was submitted and your order was 100% refunded. If you drop us an email, I can email the refund receipt to you that shows your funds were refunded. Again, sorry for your loss.
I’m not going to lie I was naturally a tad skeptical due to all the scammers nowadays. My 15 year old cat has hyperthyroidism and has been on Methimazole for over a year. As I was running low my vet said he could only prescribe his meds once I bring him in for a $349- visit!!! I didn’t have that amount of money and was freaking out for my cat. I suffer from it as well and know how crappy you feel when you are out. I found petpharma and chose to roll the dice and place an order as it was surprisingly affordable as well. Afterwards I read all these negative comments and was freaking out. I ordered it on Sunday, and got a tracking link the next day that it was in NY. I honestly thought I wouldn’t get it or something would go wrong. Boy was I wrong!!! My package took three days to get here and from NY! I just got it. Max’s medication was in a SEALED pill bottle with the expiration date being 12/2027. I’m SO GRATEFUL I found petpharma canada-and when I emailed them, Jim was kind and answered my question. I’m sorry for those who had a bad experience. I personally am a customer for life. Thanks so much for saving my boy from getting sick again. I highly recommend them.
By Miyeko
Jim again. No one is very good there at all. I paid for express shipping and the order arrived in the same time as my previous order which was normal shipping. They play games with the shipping date is how they scam you. Don't bother paying extra because even an urgent order is treated lackadaisically. They're probably all high, it's legal there.
By leonard C.
Response from petpharmcanada.com· Nov 16, 2025
Looking at your order details, I see you ordered on a Thursday evening and requested express shipping which takes 1-3 BUSINESS days. The order shipped on Friday morning and was delivered on Tuesday morning which was the 2nd BUSINESS Day which was right on time.
Was running low on a medication and needed a refill before I could get our dog back in to renew with local vet. All 3 bottles arrived 6 days later (this was during the Thanksgiving break). Sealed, expiration date and QR code from manufacturer. Everything checked out. Would definitely buy other medications to have on hand to treat our dogs instead of a $1k emergency vet bill over a holiday weekend.
By Marky M.
