Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
77 reviews
PetPalsDIY.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetPalsDIY stands out as your one-stop hub for personalized pet jewelry and figurine that add a personal touch to the love you share with your furry friends. Born from a passion for pets and the arts, PetPalsDIY started as a small community of pet owners who cherished both their pets and the joy of crafting something unique for them. Our founders were devoted pet parents who saw an opportunity to create special, lasting memories with personalized items. It started with the idea of the Personalized Pet Head Figurine™, an innovative product that allowed anyone to capture the essence of their pet in a fun and tangible way. From there, our catalog has grown, but our focus remains the same. "Remember Forever" - Our mission at PetPalsDIY is as simple as it is profound. Everything we do here is geared towards helping you immortalize the bond you share with your pet. Our crafts are not just products; they are conduits to everlasting memories.
PetPalsDIY.com (petpalsdiy.com) has 77 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
77 approved reviews, newest moderated first
I’m beyond happy with the result. You can truly see the love and dedication they put into every little detail. They perfectly captured my pet’s essence, from the colors to the expressions and all the tiny features that make them unique. They are incredibly detail-oriented, attentive, and genuinely make the effort to create a sculpture that looks as close to your pet as possible. The craftsmanship and quality are amazing.
By Alicia Nicole Pastor F.
My little dog figurine is amazing! I've already showed it to many people who r amazed at how much it looks just like her. This was such an easy process on my end. And the results?? So very much worth it! They even email u pictures to get ur approval b4 shipping it to u!! Could not b happier!!
By Carli B.
Total scam. Placed an order over two months ago & they still haven’t shipped it? Absolutely pathetic. Have requested a full refund but haven’t heard from anyone. You can’t call them either only email & they take days to respond. DO NOT BUY FROM THIS COMPANY!!!!
By Kayla
I received a figurine that perfectly resembles my pet—they did an excellent job recreating it based on the photo I provided. The communication was professional throughout, I highly recommend them.
By Livia Z.
Purchased this product back on 1/29 and was told delivery would take 7–10 business days. After 30 days with no update, I emailed for a status check. By day 45, I requested a refund due to the delay. Instead, the kit finally arrived on day 54—but it was incomplete and missing the hologram. On top of that, the product itself is cheap and requires assembly, which was not clearly communicated. It definitely does not feel like a quality item for the price. I immediately reached out about the missing hologram and was told it would be sent within 2 days. That didn’t happen. On day 3, I followed up again and asked for a refund—no response. It’s now day 5 since that promise, and I’m still waiting. Total time waiting: 60 days—and still not resolved. Between the delays, poor communication, incomplete order, and low-quality product, this was not worth the aggravation. I would not recommend purchasing from this company.
By kerri T.
Jeg er virkelig glad for min lille skulptur af min elskede 😀😍 Kan virkelig kun anbefale dem😍
By Anders L.
The experience was pretty straight forward. Placed order for custom dog figurine. Received my order a few weeks after. Presentation was excellent, properly packaged and protected. Dog figurine was beautiful.
By Akshar
I’ve gotten 5 items at once an they all came out amazing even threw in a free keychain I would definitely recommend to anyone if you love your pet
By Kiezavion L.
