No complaints
Good communication and always well stocked
By Maria
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
48 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your trusted source for premium pet supplies, expert advice, and exclusive promotions. Serving Manhattan's pet community for over 30 years with same-day delivery and exceptional care. Shop now for your furry friend's favorite brands!
The Pet Market (petmarketnyc.com) has 48 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
48 approved reviews, newest moderated first
Good communication and always well stocked
By Maria
Have been out of stock of the pure 100 kangaroo for at least 3 weeks.
By Tamar L K.
The selection and the staff are the best!
By Michele K.
Excellent staff and product selection.
By Aileen M.
The best people!
By María Milagros F.
Great customer service!
By Nathaniel A.
I received a call about my order as soon as I placed it to confirm and was graciously waived a delivery fee without even asking. Discussed food I was purchasing for my extremely picky senior dog. Lovely customer service person and I will be making this my go to shop moving forward.
By Tammy K.
Made a same day delivery order that never arrived
By Cindy C.
Response from The Pet Market· Apr 26, 2025
Hi Cindy, Your package was neglected and was never collected by you from the doorman. Unfortunately Trustpilot doesn’t have an image attachment functionality, to attach the image, which can be forwarded to your email upon request, demonstrating the unclaimed package. To that extent, as previously communicated we proceeded to refunding you. Thank you for shopping with us. The Pet Market