Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,023 reviews
PetLinkSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Peace of mind comes from trusted servicePetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life.We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
PetLink (petlink.net) has 1,023 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 124 reviews with 1 star · Clear filters
Used this service because it's what our current vet offered for microchipping. Terrible customer service at multiple levels. Highly recommend you find a place that offers Avid instead.
By Kim
Response from PetLink· Jan 13, 2020
Hi Kim, we are sorry you had a less than great experience with us. We would like an opportunity to connect with you 1:1 if you would provide your contact information.
I ordered a name tag for my dog over 2 months ago and still have not received it. This was after receiving an email a month ago saying it had shipped and would arrive in 10 days. They of course charged my card and have my money but I don’t have my product
By Krista K.
I adopted a cat that had a PETLINK chip. When I tried to change ownership for the account, they claim I cannot establish ownership of the cat! I have the cat and the chip. After a year of on and off trying , I am giving up. If this is how they manage their office, I can only imagine how they would locate a lost pet. Find another service. Just warning other potential purchasers. Update: After I complained, I was told that if I paid 19.95 the chip could be transferred to me. No, thanks!
By Toni C.
Response from PetLink· Oct 14, 2019
Since you do not know the previous owner we have contacted the West Haven Animal to verify ownership. If you have an adoption contract in your name I can also accept that in order to change the name on the account.
I ordered some item on 11/30/2018 order#: PLN69900, while I know it could take up to 3 weeks to get the item, I was not prepared for 2 months to go by with no notification, no information on the status. My banking account was charged and I still do not have the item and not even a shipping confirmation. I feel this is blatantly stealing. Would like a refund ASAP. Not interested in the products anymore
By Victor
Response from PetLink· Jan 18, 2019
Hello Victor, We are sorry you had a less than satisfactory experience. One of our representatives will be contacting you on this matter shortly.
