PetlibroReviews of petlibro.com

Bought two smart cat feeders from Petlibro and we had only one cat who could use it so we wanted to return the other - unopened and unused. We were very happy with the promptness of the customer service and they were very helpful. Would definitely purchase something again from them.

This is the absolute best cat company ever! To respond consistently and help resolving any issues that may arise! I appreciate all they do for me and will never use any other cat company!

Easy to place order & discount offered at point of purchase. It arrived within 5 days of purchase! Customer service were also very polite prompt at replying. Cheaper than their competitor and IMO a better product (Luma Litter Robot)!

Very helpful customer service! My cats love the stainless steel water fountain. My town’s post office returned the one I ordered for our second home because I didn’t put the P.O. Box. Vincy at petlibro is reshipping it to me - he was very helpful.

My cat absolutely loves this! She’s always loved running water, but I didn’t know if she would use a fountain (you know what cats can be like!) and thought is was a lot of money to spend for her not to use it. I needn’t have worried, she immediately took to the fountain and spends a lot of time drinking from it and playing with it. Which is where the splash mat is very useful too and catches any spills. The filter really does keep the water fresh and clean. It’s easy to clean and change the filter too and looks smart in our newly renovated kitchen. It tells me how much my cat is drinking and when it needs refilling or the filter changing. I can’t speak highly enough of it and would recommend to all cats and their owners! Also great customer service.

They are providing exceptional customer service. I have had two units stop cooling properly after over a year of having them and the company has replaced the unit without question after confirming the device is not functioning properly. The company's customer service response time is also great!

Très content et ravi .

Do not trust Petlibro products around your pets. We bought their Polar wet food feeder - it worked fine for a while, until last week when the motor shorted on and continuously rotated the food dish. The door opened, and it kept rotating. Resetting the machine, unplugging for hours, unpairing, resetting, repairing - zip. Motor keeps running. What if we were gone for a few days? It's not going to keep anything remotely refrigerated; the sliding door opened just fine, and there are multiple pinch points - what if our cat got trapped by the rotating food dish? We reached out to Petlibro customer service and didn't hear back for 4 days. When they finally contacted us, they demanded a video of the defect and a purchase receipt to prove our ownership, or else they "couldn't" (wouldn't) help us. They claim a new feeder is on the way, but at this point, I'll be looking elsewhere for all things pet-related. Do what you will, but I would recommend you steer well clear of a corporation that seems more fixated on their income stream and hitting the shelves than caring if their shoddy products endanger their entire consumer base. You do you, but I care about my pet's livelihood and safety.