Saturday, November 7, 2026 · Customer reviews of US businesses
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1,033 reviews
PetlibroSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
1,033 approved reviews, newest moderated first
Super freundlich, super schnell, mehr als zufrieden
By Rebecca
Response from Petlibro· Jul 8, 2026
Hallo Rebecca, Vielen Dank, dass Sie sich umgehend bei uns gemeldet haben. Es freut uns sehr zu hören, dass Sie mit der Schnelligkeit und unserem Service mehr als zufrieden sind. Wir schätzen Ihre positive Rückmeldung und Ihr Vertrauen in uns sehr. Wenn wir Ihnen weiter behilflich sein können, lassen Sie es uns bitte wissen, wir scheuen keine Mühen, um Ihnen zu dienen.
christian was the absolute best! i felt very taken care of with prompt responses, problem solving and kindness. i even told christian in our correspondence that i was going to tell everyone how wonderful petlibro's customer support is :) and because of this, i feel really happy with purchasing a petlibro product. please pass on all the praise to christian, what a wonderful human!
By Kel
Response from Petlibro· Jul 8, 2026
Hi there, Thank you so much for sharing your wonderful experience with us! We are absolutely delighted to hear that Christian was able to assist you with such kindness and efficiency. It means a lot to our team to receive such positive feedback, and we will be sure to share your kind words with Christian. Knowing that our support made you feel happy with your Petlibro purchase is the best reward we could ask for. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Good product and customer service. Thank you
By Rena
Response from Petlibro· Jul 8, 2026
Hi Rena, Thank you so much for your kind words. We are thrilled that you had a wonderful experience with us. Your feedback means a lot to our team and we truly appreciate your support.
I purchased the wet food feeder. Works great until there is an app or machine update. Then you have to reset the machine, delete and reinstall the app and reconfigure all the feeding times and information. I have had this feeder for 12 months and I have had so many issues that it has been unplugged for more time than it has been plugged in. I travel for work, and this system is unreliable. It does not keep the food at a regulated temperature. Plan to have someone available to feed your pet on a regular basis, because if there is an app update or a machine update, your pet will not get fed. The feeder door has had issues with opening and closing. They say they have a straightforward warranty process that is hassle-free. LIE!! LIE!! LIE!! I have contacted PetLibro for issues over 3 times. Finally, I get the machine working and they say, they are unable to process a refund or issue a prepaid label because it was purchased through Amazon. Because your machine is now connected, it would not be a quality-related return. This machine is junk and one of the worst purchases of my life. Update 7/17/26 - Yes, PetLibro refunded my money so I could purchase another feeder. However, it was only after I posted this review. Thank you PetLibro.
By Don't B.
Response from Petlibro· Jul 17, 2026
Dear Customer, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been, especially when you rely on the feeder while traveling. After reviewing your support history, we can see that our team responded to each of your requests and worked with you through troubleshooting to accurately identify the cause of the issue. Through our email communication and troubleshooting, your feeder has successfully reconnected and is now back online. However, we completely understand that having to go through these steps is not the experience you expected, and we sincerely appreciate your patience throughout the process. We'd also like to clarify one point regarding Amazon purchases. Although returns are handled according to Amazon's return policy, products purchased through Amazon are covered by our 24-month warranty. As long as a product issue is confirmed within the warranty period, we're committed to providing warranty service and ongoing technical support. If you experience any further issues, please don't hesitate to contact us again at [email protected]. We'll continue to assist you and do our best to ensure your feeder operates reliably. Best, Petlibro Customer Support
I had an issue with my feeder, so contacted the support team. They responded to my claim within 5 minutes and all further responses were answered so quickly; the issue was resolved and a new feeder order/dispatched with an hour or so of making the initial enquiry. I’ve been loving the product, aside from this little hiccup, but this experience means that I’m confident with carrying on using it, as I know that if any other issues come about (which I think is unlikely), that it’d be sorted quickly and efficiently. Absolute 10/10 on customer service!
By Halle
Response from Petlibro· Jul 6, 2026
Hi there Thank you for your message. I understand your concern about the initial issue you experienced with your feeder. We are so happy to hear that our support team was able to resolve everything for you within minutes. It is wonderful to know that you are loving the product and that this experience has given you confidence in our service. We truly appreciate you taking the time to share such kind words and your 10/10 rating. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Kauft bloss diesen Dreck nicht, erst lässt sich das Drecksteil nicht mit WLAN verbinden, dann dreht die Futterschüssel nicht und jetz schließt der Futterdeckel nicht mehr egal was man macht. Is das Geld nicht wert. Spart euch das Geld und den Ärger
By X X.
Haben die Pet Luma.. meine Katze mag die und findet es sehr interessant, wenn der Reinigungsmodus los geht. Er findet es sehr lustig und schaut sich das Geschehen mit grossen Augen an. Habe das Gefühl, er geht öfters auf die Toilette nur um sich die Reinigung anzusehen. Einmal war nichts drin im Abfalleimer, nur das saubere Streu, welches ich wieder zurück schütten musste. Und das ist dann ärgerlich für diesen Preis, wenn die Toilette nicht erkennt ob die Katze ihr Geschäft gemacht hat.. Das Sieb hat so grosse Löcher (2 Stk. dabei) dass das Gerät nicht gut die Hinterlassenschaften trennen kann. Werde es mit Betonit Streu versuchen 🤗❤️ wichtig ist dass die Katzis es mögen
By Katarina B.
Response from Petlibro· Jul 5, 2026
Hallo Katarina, Vielen Dank, dass Sie sich umgehend bei uns gemeldet haben. Es freut uns sehr zu hören, dass Ihr Haustier so viel Gefallen an der neuen Ausstattung findet und das Geschehen so aufmerksam verfolgt. Wir schätzen Ihre positive Rückmeldung zur Akzeptanz des Produkts sehr. Wir danken Ihnen auch herzlich für Ihre ehrlichen Anmerkungen zur Siebgröße und zur Reinigungserkennung. Es tut uns leid, dass Sie in dieser Hinsicht Unannehmlichkeiten hatten. Ihr Feedback ist äußerst wertvoll für uns, um die Qualität unserer Produkte weiter zu steigern. Wir hoffen, dass der Wechsel der Streusorte zu einem für Sie zufriedenstellenderen Ergebnis führt. Wir wissen Ihre Geduld sehr zu schätzen und sollten Sie weitere Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren.
Selling used products as new, completely fraudulent behaviour. Would not recommend ever buying this brand.
By John
