Superior quality
All the PETKIT items I’ve purchased have been superior quality. All are easy to use & effective. Shipping is quick & packaging is secure.
By Micknan
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
347 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram
PETKIT (petkit.com) has 347 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 197 reviews with 5 stars · Clear filters
All the PETKIT items I’ve purchased have been superior quality. All are easy to use & effective. Shipping is quick & packaging is secure.
By Micknan
Best customer service and technical support. They are very responsive and helpful.
By yada A.
Petkit has an outstanding selection of products geared around providing the utmost in pet care. Ordering items on the website was a breeze.
By Patricia
We received it very quickly! It was simple to set up and to open an account through the app.It has been working perfectly and even the cat is impressed. Edit: We’ve had the box for a couple of months now and have 2 cats. It continues to work extremely well, is easy to clean and really removes odor dramatically. We highly recommend.
By Drew
I love this machine. Easy setup and love the deodorization feature. I kicked my Litter Robot to the curb. Excellent product and way less messy cleanup.
By Paul K.
So far set up was easy to do. PetKit came as promised and was easy to unpack. I was impressed with the quality of the product and hopefully it will run for a long time. I'm considering getting another one depending on how my cats use this one compared to other automated cat pans currently owned.
By Adria
It’s on it’s way
By LAWRENCE A K.
Great product! My cats love the treats. I use this separate from the cat food. Put only treats in it. It’s great!!
By Linda B.