PETKITReviews of petkit.com

Response from PETKIT· Sep 8, 2026

Dear Tiago, We’re truly sorry to hear about your experience with your Purobot Max Pro 2 and the frustration caused by the communication and replacement process. We understand how disappointing it is to encounter an issue so soon after receiving your product, especially when the information provided to you was inconsistent. Due to Trustpilot’s platform limitations, we’re unable to access your order details or purchase channel directly through your review, which makes it difficult for us to identify your case and investigate what happened. Please contact us at [email protected] or through the Live Chat in the PETKIT App. To help us locate your case more efficiently, please also include a screenshot of your Trustpilot review along with your order information and purchase channel. We sincerely apologize for the inconvenience and would appreciate the opportunity to review your case and assist you properly. – The PETKIT Team

Response from PETKIT· Sep 7, 2026

Dear Nicole, vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns leid zu hören, dass es bei Ihrer Bestellung zu solchen Verzögerungen und Unannehmlichkeiten gekommen ist. Wir verstehen, dass eine ausstehende Rückerstattung von 473,90 € nach einer bereits bestätigten Stornierung besonders frustrierend ist. Wir haben Ihren Fall anhand der Informationen in Ihrer Trustpilot-Bewertung geprüft. Leider können wir derzeit keine eindeutigen Bestelldaten zuordnen. Nach den vorliegenden Informationen besteht die Möglichkeit, dass die Bestellung über einen unserer Vertriebspartner bzw. eine externe Plattform aufgegeben wurde. Aufgrund der Einschränkungen dieser Plattform haben wir derzeit keinen Zugriff auf weitere Bestell- oder Zahlungsinformationen. Wir möchten Ihren Fall dennoch gerne genauer prüfen und Ihnen weiterhelfen. Bitte kontaktieren Sie uns unter [email protected] und teilen Sie uns möglichst folgende Informationen mit: * die Plattform bzw. den Händler, bei dem Sie das Produkt gekauft haben * das bestellte PETKIT-Produkt * Ihre Bestellnummer, sofern vorhanden * einen Screenshot Ihrer Trustpilot-Bewertung Damit können wir die Bestellung genauer nachvollziehen und prüfen, was bei der Stornierung und Rückerstattung passiert ist. Wir bedauern die entstandenen Unannehmlichkeiten und hoffen, Ihren Fall nach Erhalt der entsprechenden Informationen schnellstmöglich klären zu können. Mit freundlichen Grüßen PETKIT Support Team

Response from PETKIT· Sep 4, 2026

Dear Laura, We’re sorry to hear about the frustration you’ve experienced with the litter sticking to the liner. We appreciate that you’ve already tried different litter amounts and cleaning methods, and we understand how inconvenient it can be to manually remove clumps. One factor that may affect this is the cleaning timing after your cat uses the litter box. Allowing a few minutes before the cleaning cycle gives the litter more time to absorb moisture and form a firmer clump, which can help reduce sticking during rotation. The condition of the High Performance Cat Litter Pad can also affect the experience over time. After extended use, friction marks may develop on its surface, making it less smooth and potentially increasing litter adhesion. We’d be happy to take a closer look at your situation and recommend the best solution. Please contact us at [email protected] with your order information and, if possible, photos of the liner and litter so our team can assist you further. – The PETKIT Team

Response from PETKIT· Sep 4, 2026

Dear Ellis, Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the website and checkout process. However, we noticed that your review mentions purchasing a dog collar. PETKIT’s website does not currently offer dog collars, so we’re concerned that this review may have been posted for a different retailer. Could you please double-check the purchase and company details? If you believe this review is related to PETKIT, please contact us at [email protected] with your order information so we can look into it further. Thank you for your understanding. – The PETKIT Team

Response from PETKIT· Sep 3, 2026

Dear Kristen, We’re truly sorry to hear that the litter box did not work out for your cats and that you were disappointed with the return process. We understand that every cat has a different body shape, and we regret that the experience did not meet your expectations. For reference, our product FAQ notes that the automatic litter box is designed for cats weighing 1.5–10 kg (3.3–22 lbs). However, cats can vary significantly in length and body shape, so we also recommend checking the entry dimensions to ensure a comfortable fit before purchase. Regarding your return request, due to Trustpilot’s platform limitations, we’re unable to access your order details or purchase channel directly from this review. Please contact us at [email protected] or reach out through the Live Chat in the PETKIT App so our team can locate your order and review your case further. We sincerely apologize for the frustration this experience has caused and would appreciate the opportunity to assist you properly. – The PETKIT Team

Response from PETKIT· Sep 1, 2026

Dear Sam, We’re truly sorry to hear about the leaking issue with your Pura Max 2 and the frustration caused by the repeated troubleshooting and communication. We understand how disappointing it is to experience a product issue from the beginning and feel that a satisfactory solution has not been provided. We sincerely apologize for the inconvenience and for the experience you’ve had with our after-sales support. Your feedback regarding both the product and the support process is being taken seriously, and we will share it with the relevant teams for further review. Due to Trustpilot’s platform limitations, we’re unable to access your order details or contact information directly through your review, and therefore cannot reach out to you proactively. We would greatly appreciate the opportunity to look into your case again and assist you properly. Please contact us through [email protected] with your order information, or via the Live Chat in the PETKIT App, so our team can locate your case and follow up with you directly. We’re sorry again that we did not meet your expectations, and we sincerely hope we can have the opportunity to make this experience better. – The PETKIT Team

Response from PETKIT· Sep 1, 2026

Dear Elodie, Nous sommes sincèrement désolés pour la frustration et le temps que vous avez consacré à cette situation. Nous comprenons parfaitement votre déception et regrettons que vous ayez eu l’impression de ne pas recevoir de réponse ou de solution. Après vérification de nos échanges, notre équipe a bien répondu à votre adresse Hotmail. Il est possible que nos messages aient été dirigés vers votre dossier courriers indésirables / spam. Nous allons également demander à notre équipe de vous renvoyer un nouvel e-mail afin de nous assurer que vous puissiez le recevoir. Nous avons également constaté que votre produit a été acheté auprès d’un revendeur PETKIT agréé en France. Pour accélérer le traitement de votre demande SAV, vous pouvez contacter directement [email protected]. Nous espérons sincèrement pouvoir résoudre ce problème pour vous et vous remercions de nous donner l’occasion de corriger cette expérience. – The PETKIT Team

Response from PETKIT· Aug 27, 2026

Dear Bryce, We’re very sorry to hear that the Purobot Crystal Duo did not meet your expectations and that your experience with our customer service left you feeling unsupported. We take your detailed feedback seriously, particularly your concerns about odor control, the waste tray, cleaning, and the overall user experience. We’d also like to clarify one point regarding PETKIT Care+. Care+ is not required to use the product. Without a Care+ subscription, users can still access real-time monitoring and photo events through the PETKIT App, and the core functions of the litter box are not affected. We’re sorry if our previous information gave you a different impression. Regarding the other concerns you mentioned, we would appreciate the opportunity to review your specific case and provide appropriate assistance. Since Trustpilot does not provide us with access to your order information, please contact us at [email protected] with your order details and any specific product issues you would like us to address. You can also reach us through the Live Chat in the PETKIT App. We genuinely appreciate you taking the time to share such detailed feedback. It helps us identify where our product information, user experience, and customer support can be improved. – The PETKIT Team