PETKITReviews of petkit.com

Response from PETKIT· Sep 22, 2026

Dear Lina, We’re truly sorry to hear about your experience and the difficulty you’ve had trying to reach our customer service. We understand how frustrating it is to seek assistance and not receive the support you expected. Our Customer Support team has now been asked to contact you directly at the email address associated with your case. Please keep an eye on your inbox, including your spam or junk folder, for our message. For faster and more efficient assistance in the future, we also recommend contacting our team through the Live Chat in the PETKIT App, where you can communicate directly with our support team. We sincerely apologize for the frustration this has caused and hope we can assist you with your issue promptly. – The PETKIT Team

Response from PETKIT· Sep 22, 2026

Dear Daniel, We’re sorry for the delay with your order and understand your frustration with the shipping timeline. Due to some items being temporarily out of stock, your order was delayed before shipment. We’re happy to let you know that your package is now in transit. Please keep an eye on the tracking information and your delivery. We sincerely apologize for the inconvenience and appreciate your patience and understanding. – The PETKIT Team

Response from PETKIT· Sep 16, 2026

Bonjour François, Nous sommes sincèrement désolés d’apprendre les difficultés que vous avez rencontrées avec l’Eversweet Ultra. Nous comprenons à quel point cette expérience a pu être frustrante, notamment après plusieurs problèmes successifs. Concernant votre dernière commande (FR13232), nos informations indiquent qu’elle a été effectuée via PETKIT France. Étant donné que cette commande a été passée auprès de notre revendeur français, le service après-vente doit être pris en charge directement par celui-ci, notamment pour les problèmes liés à l’état du produit à la livraison. Nous vous invitons donc à poursuivre vos échanges avec le service client de PETKIT France afin qu’il puisse accéder aux informations de votre commande et vous apporter l’assistance appropriée. Nous vous présentons à nouveau toutes nos excuses pour les désagréments et la frustration occasionnés. – L’équipe PETKIT

Response from PETKIT· Sep 16, 2026

Dear Ana, We’re truly sorry to hear about your experience with our after-sales service and understand how frustrating it must have been to wait so long for a replacement part and to have to follow up repeatedly. Due to Trustpilot’s platform limitations, we’re unable to access your order information or purchase channel directly through your review, so we’re unable to investigate the specific case from here. Our customer service team generally responds to emails within 24 hours. If you haven’t received a reply, please check your spam or junk folder, as emails can sometimes be filtered there. We’ve also encountered cases where customers did not receive our replies despite our team having responded. For faster and more timely assistance, we recommend contacting our customer service through the Live Chat in the PETKIT App. Our team can access your case details there and provide direct assistance. We sincerely apologize for the frustration caused by this experience and appreciate your feedback. – The PETKIT Team

Response from PETKIT· Sep 14, 2026

Dear Wirklich, We’re truly sorry to hear about the frustrating experience you had with your order, including the delivery delay and the subsequent refund process. We understand how disappointing and inconvenient this must have been. Based on the information available to us, it appears that this order was placed through one of our authorized reseller stores rather than directly through the PETKIT website. As a result, the reseller is responsible for the order fulfillment, shipping, cancellation, and refund process. We recommend contacting the store where the order was placed directly so they can review the case and assist you with any outstanding concerns. If you need help identifying the appropriate after-sales contact, please reach out to us at [email protected] and we’ll be happy to assist where we can. We sincerely apologize for the frustration this experience has caused and appreciate you bringing it to our attention. – The PETKIT Team

Response from PETKIT· Sep 14, 2026

Dear Sandy, We’re truly sorry that you did not receive the support you expected regarding your missing package. We understand how frustrating it is to be left without a clear update, and we apologize for the inconvenience. Our support team has already reached out to you by email regarding this issue, so please check your inbox, including your spam or junk folder. You can also contact us directly at [email protected] or through the Live Chat in the PETKIT App, where you can usually receive a faster response. We also noticed that your order includes Seel package protection. If you prefer, you may submit a claim directly through Seel for the missing package. We sincerely apologize again and hope we can get this resolved for you as quickly as possible. – The PETKIT Team

Response from PETKIT· Sep 14, 2026

Dear Sofia, We’re truly sorry to hear about your experience with the Pura Max 2 and the frustration caused by the odor issue. We understand how disappointing this must be, especially after trying to maintain the product carefully. As your Pura Max 2 was purchased through an authorized Canadian reseller, our support team has already provided the reseller’s contact information by email. Please check your inbox, including your spam or junk folder, and contact the reseller directly for further after-sales assistance. We’d also like to clarify that the High Performance Cat Litter Pad is a consumable accessory. Its condition can naturally deteriorate over time depending on your cat’s habits and frequency of use. When cleaning the pad, we recommend using water only and avoiding scrubbing, as this may damage the waterproof surface. We sincerely apologize for the frustration this experience has caused and hope the provided after-sales channel can help address your concerns. – The PETKIT Team

Response from PETKIT· Sep 8, 2026

Hi Steve, We’re sorry that managing your subscription was more difficult than expected. We understand how frustrating it can be when you simply want to make a quick adjustment. You can log in to your PETKIT account on our website to manage your subscription plan directly, including making changes to your subscription. You can also contact us at [email protected] or through the Live Chat in the PETKIT App, and our team will be happy to assist. In the meantime, we’ve already paused your subscription plan for you. Thank you for bringing this to our attention. We appreciate your feedback and will continue working to make subscription management more convenient. – The PETKIT Team