I didn’t receive the right tag I…
I didn’t receive the right tag I ordered, I ordered the dog bone and got the regular tag,everything else is good.
By Brenda H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,824 reviews
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Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
5,824 approved reviews, newest moderated first
I didn’t receive the right tag I ordered, I ordered the dog bone and got the regular tag,everything else is good.
By Brenda H.
I had to make a new account when my first year was up. I found it strange that I could use the same tracker num. even when I was still getting emails about my old "active" account that I could not use.
By customer #.
I expected to receive a metal tag for my dogs collar. Instead, I received a piece of wood in the shape of a heart with writing on it that was illegible. My dog has chewed the wood and the tag is gone.
By Disappointment
Response from Petkey· Aug 30, 2018
We definitely don't want you to be disappointed. We include the wooden tag in the lifetime package but we will send you a metal one right away.
From the moment she answered the phone I was very impressed. Every detail has been accomplished. Excellent company! Highly recommend their services! Terry Harrison, Tennessee 8/2018
By Terry H.
Jessica was very helpful in updating rescue pet's information and ensuring that I had completed the chip process.
By Maryann O.
Works great my dog is totally safe. I fill confident about this product.
By customer
happy with customer service
By madeline L.
Everything went as it was suppose to. I had no problems. I appreciate the way it is organized. Thank you.
By Kathleen B.