Web site could use some work
Web site could use some work. Not very intuitive
By Bob L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,824 reviews
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Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
5,824 approved reviews, newest moderated first
Web site could use some work. Not very intuitive
By Bob L.
The site is super easy to navigate. It's such a great idea as well. I hope I never have to use it, but it gives me a peace of mind knowing it's there if I need it. Thank you for that.
By customer
I believe Pet Key is a total rip off scam! All they want is more and more money! My cats are already micro chipped with Home Again, but I signed up for Pet Key and ordered the pet ID collar for $9.99; which is what I thought I was ordering! All I got for $10 was a plastic ID worth $1 to attach to a separately purchased collar. I called Pet Key complaining, and they wanted an additional $14.99 for a ID collar. Rip Off! $24.99 for ID collar along with paying for one year of Pet Key monitoring. I do not recommend this service, and I do not believe this monitoring would be successful without substantial pet ID collar and by the way the scam is presented to new adoptive pet parents!
By customer D.
I don’t know how to rate this because I have not experienced Loosing my cat
By customer
I haven’t needed to actually use the service, thank goodness. But I have seen others experience. And their service is premium. Denise Cacace
By Denise C.
I didn't have any problems at all setting my new dog up!
By Lynn
We adopted a dog from a rescue that had a chip but it was never registered. I called to find out how to proceed and was talked through it in a matter of minutes. The rep answered all my questions and I received a tag and more info in the mail. So easy!
By Jan Moughler C.
Excellent!!!
By customer