A service to track my dog when needed
Although this was done on line with no human involvement the out come was good Easy to follow
By Pleased C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,824 reviews
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Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
5,824 approved reviews, newest moderated first
Although this was done on line with no human involvement the out come was good Easy to follow
By Pleased C.
Friendly, informative
By Susan S.
Great service and a wonderful product that is priced so that everyone can afford it.
By Dan D.
Five stars! Cordial and helpful customer svc in U.S., not abroad in India, Phillipines, China, or ?
By customer
I haven't lost a pet but I've seen how they are on top of things with clients who have lost their pets. Am happy that I've made the decision to register Coco with them. I have made the mistake of registering her twice and customer service was very responsive in taking take of the situation didn't have to keep calling or writing.
By Barbara F.
PetKey tricked me into spending $15.99 for a service that I didn't need. I got my money back and never want to hear from PetKey again! 😡
By Leslie H.
Response from Petkey· Dec 27, 2019
We are sorry to hear that you were unhappy with the service you bought here at Petkey.
I had no idea I had to do another registration online when I had my dog chipped. Nothing like paying for Something twice.
By customer
Response from Petkey· Dec 19, 2019
We are sorry to hear that your Vet did not explain that there is a fee for them to microchip your dog, and a separate fee to register the microchip for pet alert services. Your dog is now registered at Petkey for lifetime services, so you won't pay any fees again for his registration and alert services. Thank you for being a member of the Petkey family!
Easy to set up! Friendly customer service
By Michelle