The auto ship came too fast and I have…
The auto ship came too fast and I have sent at least two emails trying to cancel subscription and send back what came for a refund with no response.
By Stephanie T.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
188 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PetHeal, our passion is deeply rooted in 'Helping Your Pet Live Their Best Life.' As pioneers in pet care, we bring you a range of premium products, with the spotlight on our renowned PetHeal Immune Guard. Meticulously crafted to elevate vitality and promote holistic health, our natural supplements stand as a testament to our commitment to your furry companion's well-being. Thousands of satisfied pet owners trust us for our dedication to excellence, offering antioxidant-rich solutions and unwavering immune support. Explore the PetHeal difference—a name synonymous with top-tier pet care, innovation, and customer satisfaction. Choose PetHeal, where we believe that every pet deserves to live their absolute best life. Join us on this journey towards a happier, healthier companion.
Petheal (petheal.com) has 188 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
188 approved reviews, newest moderated first
The auto ship came too fast and I have sent at least two emails trying to cancel subscription and send back what came for a refund with no response.
By Stephanie T.
My dog is eating this brand with some coherencing she wouldn’t eat other brands she has cancer in her mouth I’m desperately trying everything thankyou !
By Paula B.
I have seen no difference in either of my dogs
By katie
My dog Shirley had a medium size lump and after a year of your product it is completely gone! Thank you so much!!
By Brenda L.
You cancelled my order so I had to replace it and reorder. Then I called your customer service twice and waited 23 mins with no answer. I tried to change another separate subscription but you cancelled my new order instead. A huge hassle and time spent to get this straightened out and the only reason it was fixed is because I had to start a whole new order instead. This is not the first time I have had similar issues. I love your products but your customer service can be significantly improved.
By Mercyme
Superb Quality Products!
By James D.
Your customer service is non existent. I emailed you guys numerous times about charging my card and sending me things I didn’t authorize and I have yet to get a response. Never will I buy anything from you guys again
By Miguel A.
I am very very upset with the customer service this company provides! It is so hard to talk with someone! I need a refund because the package came dog took one dose and still passed on! So I am requesting a full refund and no one will email back!
By Krystal W.