Late and used Sleepypod
Waited a few weeks for two sleepypods. Got one only and it was used with a smell of gasoline in it. We called the manufacturer and they said the gasoline smell is not usual. We returned everything. People are nice at the company but the actual product experience was not acceptable.
By SG
Response from PetFancy· Apr 29, 2015
Hi Sangeeta We discussed the issue with stock status over the phone and you were aware they were out of stock. I apologize about the shipment issue, that was our fault, however the "gasoline smell" is of course not usual but they had an issue that affected their products. We refunded your money in full as well as paid to return the products. I apologize again for your bad experience and hope you choose us again in the future. PetFancy Customer Care