Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
64 reviews
PetESALetterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petesaletter.com the #1 Ranked Emotional Support Animal Resource, Guaranteeing Legally Compliant ESA Letters from Licensed Professionals.
PetESALetter (petesaletter.com) has 64 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 60 reviews with 5 stars · Clear filters
I felt so free to talk about what I have been going through and was able to get my little girl as our ESA.
By Tiamara W.
Response from PetESALetter· Oct 11, 2026
Thank you for sharing this. We’re so glad you felt comfortable opening up and that you now have your little girl officially by your side as your ESA. Wishing you both many happy, comforting days together!
Pet ESA Letter was very helpful in attaining my letter for both of my cats. The house I am renting wanted very specific verbiage since I have two animals and Pet ESA Letter was understanding of my situation and helped me to be able to keep both my babies. I'm quite happy with their service!
By Brockrock
Response from PetESALetter· Oct 11, 2026
Thanks so much for the kind words! Landlord requirements can be tricky, especially with two cats, so we’re really happy we could tailor your letter to fit and help you keep both of your babies at home. We appreciate you choosing PetESALetter!
Working with PetESALetter was affordable, and efficient. I got my ESA letter in California through this service, and the experience was excellent. The therapist who evaluated me was kind and compassionate, and the whole process moved quickly and on schedule. I recommend them with all my heart.
By Corina S.
Response from PetESALetter· Oct 10, 2026
Thank you so much for such a heartfelt review! We’re thrilled the process was affordable, efficient, and on schedule for you, and that your therapist was kind and compassionate throughout. It means a lot that you’d recommend us with all your heart. Wishing you and your ESA all the best in California!
I took a chance on getting an ESA letter through PetESALetter, and I’m so glad I did. Carlos was amazing and very responsive to all my questions and concerns. The website was easy to navigate, and I was connected with a local licensed professional within 48 hours. Dr. Darfoor was very understanding and made me feel heard. I received my letter the following day, and there were no unexpected fees. I had a great experience and would definitely recommend PetESALetter to anyone looking for an ESA letter. I would use their service again!
By Kim B.
Response from PetESALetter· Oct 9, 2026
Thank you so much for taking a chance on us and for sharing such a detailed review! We're so glad Carlos was responsive throughout, and that Dr. Darfoor made you feel heard. It's great to hear the website was easy to use, you were connected with a local licensed professional quickly, and there were no surprise fees. We truly appreciate the recommendation and would be happy to help you again anytime!
Very professional. Received my letter quickly. Would recommend.
By Cat K.
Response from PetESALetter· Oct 6, 2026
Thank you for the kind words! We're so glad you received your letter quickly and had a professional experience, we really appreciate the recommendation!
Fantastic service!!! Legitimate, affordable, and accessable. Thank you!!!
By Katie S.
Response from PetESALetter· Oct 4, 2026
Thank you so much for the kind words! We're thrilled you found the service legitimate, affordable, and accessible, that's exactly what we aim for. Thanks for the support!
Carlos was amazing walking me through the process of signing up and making my payment. My therapist Ailaf Darfoorwas very amazing and even gave me referrals for services.
By Diamond P.
Response from PetESALetter· Oct 1, 2026
Thank you for sharing this! We're so glad Carlos made the sign-up and payment process smooth, and that therapist went above and beyond by providing referrals for additional services. We'll be sure to pass along your kind words to both of them!
I did not move forward with my ESA letter at this time due to personal reasons. However, I did receive 70% partial refund and that was awesome of you guys! Thank you. Please be sure to cancel WITHIN 24hours .
By GodSpeed
Response from PetESALetter· Oct 1, 2026
Thank you for sharing this, and we're sorry things didn't move forward due to your personal circumstances! Just a quick note for clarity: since your consultation had already taken place and your provider was already compensated, a refund wouldn't typically apply in this case, but we were happy to make an exception and offer a 70% refund given your situation. For reference, we do offer a full 100% refund when a letter is denied or a cancellation is made within 24 hours. We appreciate you giving us the chance to help, and wish you all the best!
