Still waiting for the rest of my order
Still waiting for the rest of my order
By Nancy H.
Sunday, November 8, 2026 · Customer reviews of US businesses

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614 reviews
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Premier retailer of game room and home furnishings. Featuring kitchen and bar stools, patio furniture, sofas and sectionals, pool tables, theater seating, arcade games, artwork, bars and entertainment centers, massage chairs, classic games and much more.
Peters Billiards & Home (petersbilliards.com) has 614 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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Still waiting for the rest of my order
By Nancy H.
Bought a SuperChexx machine, one side of the scoreboard did not work. They brought a new machine that was not the same teams, then later brought the correct machine with same team as original purchase. After playing the new machine the goalie quit movement after 1 day of use. I bought a brand new machine ($4000) for this reason so someone would stand behind what they sold if there was an issue within a reasonable amount of time. They advised I had to load up the machine and drop it off and then come pick it up when it was repaired. I don’t own a vehicle capable of transporting the machine. I will not be purchasing merchandise from Peters moving forward.
By Jon
Overall poor service - would have ordered everything online had I known how my order was handled.
By Goran V.
We love the quality and look of our new counter stools. Completely changes the look of our kitchen. Great product and service from Peters Billards!
By Denise P.
I have been a long time customer of yours and was disappointed in the service. The lack of questions to select the right bar stools indicates a lack of training of your employees. The stools we ordered do not fit with our decor. As for the problem resolution from the manager, it was suboptimal. We are not interested in buying from your company again.
By anonymous
Response from Peters Billiards & Home· Sep 17, 2018
We appreciate your feedback and apologize the bar stools you special ordered do not fit your décor. I wish we had a better solution, however, when customers special order stools (customize fabrics and finishes) we have to charge a restocking fee if they are returned. Again, I wish this was not the case, however, we cannot sell them as new and they are a different style than what our buyers have chosen for stock. If there is anything we can do to make this right, please email your contact info to [email protected] (Attn: Customer Service) and we would be happy to discuss further.