Peter MDReviews of petermd.org

I'm in the middle of a dispute on my 2nd shipment. The order has been delayed. It was not delivered by UPS. Can't file a claim with them bc I can't get company to confirm what they sent. Can't get PMD to send more bc it's a controlled substance. Can't get my next order sent bc it's still within 30 days. The entire experience has been terrible. I'm prepaid for the year. I feel duped. Can't get anyone from the company to help or talk to me. Email replies are generic and not helpful to resolve issues. Same with text messasges. Would NOT recommend!

I canceled my PeterMD subscription on August 13, 2026, at 9:38 AM, and my cancellation request was officially marked APPROVED in their system. Despite receiving confirmation that my subscription had been canceled, PeterMD renewed my subscription and charged my credit card $144.15 on October 13, 2026—exactly two months later. To prevent any further unauthorized charges, I had even removed my payment method from my account. Yet somehow, PeterMD continued billing a credit card that was no longer listed as an active payment method. What is the point of having a cancellation process if the company can simply disregard an approved cancellation and continue charging customers? I’ve also come across allegations from other customers who claim to have experienced questionable billing practices. My experience raises serious concerns about the company’s transparency, billing practices, and overall professionalism. It is absolutely unacceptable to confirm a customer’s cancellation, wait two months, and then attempt to collect payment for a subscription that was supposedly terminated. I expect a full refund of $144.15, written confirmation that my subscription is permanently canceled, and assurance that no further charges will be made to my credit card. I have documentation proving that my cancellation was approved on August 13, 2026, as well as evidence of the subsequent charge. If this issue is not resolved, I intend to dispute the transaction with my credit card issuer and file a formal consumer complaint.

I used them for about 6 months and then after I canceled to move to an insurance covered plan and have treatment under insurance They processed my cancelation then six months later they're now saying that my plan is renewing automatically and that to fully cancel it doesn't just go through support line we they have to do a physical phone call to finalize any kind of cancelation This is a predatory practice and I would highly advise anyone to stay away from these types of online clinics and go to a doctor directly for your medication uh this is way over priced and the way that they will not allow cancelations and make you jump through hoops is unethical.

I wish I could rate a zero, but 1 is as low as I can go. I paid in full for the year and cannot get anyone from support to answer my questions and now I'm trying to cancel my subscription. I've texted, emailed, called and submitted a request on their website with no response. Absolutely the worst decision ever.

To be fair, due to a family illness, I was unable to get my labs drawn during the first five days, so I understand that some of the initial delay was on my end. However, nowhere during the signup process was it made clear that previous treatment records would also be required. Nearly a month later, I still do not have my medication, and the pellets from my previous treatment are now exhausted. I have sent multiple emails trying to get this resolved, but communication has been extremely frustrating. Their AI chatbot has also been of little help and seems unable to address anything beyond very basic questions. At this point, the service has fallen well short of what was promised and what I expected when I signed up. I expected a much smoother process, clearer communication, and better support from a company providing ongoing medical treatment. Unfortunately, my experience so far has been very disappointing.

when i initially started the program it was good, the medications worked felt good etc. now being on the program the same medication doesn't work, my energy is low, libido is low. all the doctor says is buy this product now. that's is some bs that they push to just sell more product. also the blood panel they use, there are companies selling the same device that will do a full blood workup checking everything for cheaper rather then there limited scope for a higher price

Horrible customer service. My husband has been waiting weeks. Another crap online company.

Very disappointing experience. PeterMD may be cheaper, but the customer service and medication management have been terrible. I’ve spent weeks getting conflicting answers and chasing support over a medication issue that was supposedly already approved. I’d rather pay more for a TRT provider where I can reach real people and actually get medication issues resolved. You get what you pay for.