PetcubeReviews of petcube.com

My Petcube was working OK, but recently I updated my wifi and it just would not connect. The Petcube wifi set up is very complicated compared to the other 12 devices I have here at the house. By far the most counter intuitive. I chatted with support a couple times, and got it to work at one point last week, but since it kept dropping from the wifi and then would not connect at all. I chatted again and spent way too much time trying to update the firmware. It would NOT work. In the garbage it goes, and I would NOT recommend this product to anyone ever, nor by another one, like they tried to get me to do.

I bought a Petcube last year, and it worked fairly well. Video quality wasn't great and the laser dot lagged a bit, but I chalked it up to having a bad internet connection. Then before a long overseas vacation in August I bought another and set up a second camera, thinking that the petcube care package I had already subscribed with would cover both. Wrong! I had to pay a subscription for each camera. Kind of frustrating but too late to return it days before the trip, so I signed up for a month with the intention of downgrading later. When got home, I unplugged one of the cameras and cancelled the subscription on that camera. In December, I noticed that I was still getting charged for both subscriptions even though the subscription page in my app said I would be charged 0.00/month on the second camera. I have written several emails to the address on the Petcube website, with zero response. I tried setting up the second camera again, thinking that if I was paying for it I might as well use it, but in the intervening time we'd upgraded our internet and both cameras were no longer connecting. I kept getting errors when trying to enter new network details. I contacted customer support for help with this issue but didn't receive a response until after I had left on my Christmas vacation a couple of days later. When I returned yesterday, I decided to cancel the subscription and simply unplug both cameras. Today though, I was charged for a subscription (only one though, luckily!) and when I logged in to the app I was still somehow subscribed even though I got an acknowledgement email when I cancelled the day before. I have now cancelled AGAIN. We'll see if it sticks this time. This company is dodgy as hell and their customer support is terrible. Two stars because when the product works it's actually ok. My worst complaint is the push notifications that the camera had 'detected a human' when there should not be anyone around, and that I can't set up the app and connect on my husband's camera. I wish I could get a refund but I won't hold my breath. If you are considering going to a pet cam, please consider a different company unless you have some money you don't mind throwing away.

While my partner is the main user and claims there is no issues, i continue to not be able to connect to the app. I constantly have to force close and re-open in order to connect. Sometimes it will continue to disconnect me several times. Video and sound quality is poor - and on top of that you need to pay a subscription fee to save clips and get notifications! If i knew all of this, we would have just purchased a furbo! Not very happy with the product at all.

Had this about a month so far. Immediately noticed it didnt come with the bag of treats it was supposed to. No big deal. I had some on hand and I fire off an email. It was late on a Friday so I didnt expect to hear back before Monday. Stuff gets forgotten in packaging, it happens. I signed up for the Petcare and was getting push notifications non stop. Check the account and notice it is constantly uploading videos even when no one (including the dog) were home. Watch one of the +60 video recorded past midnight and notice some sort of electrical interference the mic was picking up. So I fire off another email and turn off noise recording and push notifications (negating the entire reason I signed up for the $30 petcare). Sent the second email Saturday, day after first email, and again expect to hear something by Monday. Fast forward a week and still havent hear back from my emails. Ok, I'll call them. Sat on hold for 5 minutes and got the option for them to call back once someone is available. I opt for that. Now, 10 days later, still no call back. Still no return email. Still no items that were supposed to be in the box. Still no resolution on electrical noise. If customer service sucked but it worked as advertised, I'm good. If it didnt work but customer service was trying to fix it, I'm good. But right now, it can do part of what is advertised and I get ghosted by CS. Unfortunately I bought this as a gift or I would have returned it by now.

After a rough start with my PetCube, Anna reached out to me and took great care of me. I was pleasantly surprised by how helpful and gracious she was towards me. She really took good care of me and turned the situation around by being so understanding and accommodating. This is the kind of service that will keep a customer coming back for more! Thank you!

I would love to give this a better rating, but just can’t. Every time I go into the app the camera is ‘busy’ and ‘something went wrong with the connection’ so I have to quit the app & re-enter and then I can connect. I was charged $10 for the membership even though I got the subscription cancellation notification email. Customer service was very kind and resolved the issue within 2 days. Motion detected at times there is no motion. Video will only run for 10 seconds even though motion is still occurring. Times when motion is happening, no video recorded. Overall, a bit disappointing. Love the night vision option: but manything was free and did day monitoring just as well.

I was excited to purchase this to see my 3 dogs and be able to administer treats throughout the day but for what this cost, the camera quality is poor in my opinion so I am returning.

Customer service has been terrible. I have been trying to contact them since the end of November and only respond to half of my emails!