PetcreativeartReviews of petcreativeart.com

Dreadful. A printed design on felt like material. Certainly not 'hand tufted' rugs as advertised. The rug looked nothing like my photo. Awful. I contacted Customer Services who offered me a 10% refund! They do not refund or accept returns on custom items - so that's everything they sell then! I'm waiting for a further response as I have rejected their 10% refund and have asked for a full refund as the product is not as advertised.

This was a rip off. I ordered the custom portrait whiskey bottles. My order looked like the pictures were printed off a printer and glued on. The company also claims they are in the US, my order came from China.

scammers- calling digital art "wrapped canvas" to confuse old people

Awful company. I had emailed a few times to try & get tracking information, it was a gift for my son's birthday & I needed to be sure it would arrive in time. They sent me an invalid tracking number. In the end, after the 5th email, I contacted them via PayPal & strangely enough, I received a reply immediately & had the correct tracking number sent. The rug arrived today. It is absolutely AWFUL. I believed, from the website description, that I was getting a hand made, tufted rug. In actually fact, I received a cheap looking rug with my furbaby PRINTED on. Areas of the rug are missing colour. As my cat is a black & white tuxedo, it's very noticeable that there are errors. I am so disappointed.

I recieved a rug that has nothing to do with the file I send them. Four mails went unanswered. Stay clear of that company, absolutly cant recommend, at all!

Same issues as have been widely reported - the "tufted" rugs I received were anything but - they were cheaply dyed/printed/painted on the top layer of a very thin rug. Beginning the headache of disputing the charge with my credit card company as many have detailed their return/refund policy requires shipping back to China which is liable to cost more than the purchase price.

scam product, recieved the rug which is almost laughable at the quality. nothing like shown on the website and asked for refund but need to send it back at a stupid cost. DO NOT USE

Ordered a personalised dog rug, they advertise this as individually designed and hang woven. However the item I received was a cheap cream rug with the top layer of fibres dyed. This means as soon as the fibres ‘move’ they show the cream underneath colour and the rug looks patchy. I have requested a refund but they will only do this if I return the item at my cost to China, which will cost me more than I paid initially. And the person I bought it for still doesn’t have their Christmas present. They are misleading, providing poor quality items and then failing to provide any kind of helpful resolution.