Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,532 reviews
Pet Creations ArtSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pet Creations Art is a passionate and loving pet brand specializing in highly personalized pet art that is hand-drawn by two sisters, Sallie and Sophia. At Pet Creations Art, we wanted to stand out from the rest by offering the best quality personalised artwork on a wide range of products. Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product. We will draw your custom artwork by hand with tender love, care, and attention, turning him/her into an incredible masterpiece in the style that you always loved. Our motto of 'Exceed your expectations' is your guarantee that the final product will be better than you ever could have imagined. We are extremely grateful to have had such an overwhelming response from our customers and have since been able to partner with print facilities around the world. We now have print facilities based in the USA, Canada, Australia, UK, the EU and are continuing to expand! Where to next!? If you have any queries about any of our products please contact us at [email protected] and we would be more than happy to help.
Pet Creations Art (petcreationsart.com) has 1,532 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 144 reviews with 1 star · Clear filters
This product is fake. I purchared product but they did not delieved and did not refund money. Dont purchared it. They are liars.
By James
Response from Pet Creations Art· Aug 30, 2024
Hi James! We're sorry to hear about your experience. Please send us an email so we can look into this issue and assist you in resolving it. We take these matters seriously and want to ensure that you are taken care of. Thank you for bringing this to our attention. -Sophia
I didn't approve artwork yet.
By Christopher T.
Response from Pet Creations Art· Apr 12, 2024
Hi Christopher! Thank you for taking the time to share your experience with us. We would like to make things right and invite you to contact our customer service team at [email protected] to discuss a possible solution to the issue. -Sophia
Kept making mistakes on my order, so I wanted to cancel and get a refund, but they want to rip me off and keep almost all the money. Should stay away from this business. They are thieves.
By Shadi M.
Response from Pet Creations Art· Mar 13, 2024
Hi Shadi! We're truly sorry to hear about the issues you've encountered with your order. Our aim is always to provide a seamless and satisfactory experience for our customers, and we apologize for falling short of your expectations. Please know that we take all feedback seriously and will do our best to improve our services for all of our customers. We would like to make things right and invite you to contact our customer service team at [email protected] to discuss a possible solution to the issue.
Not a fan. It wasn't really what I wanted and it took w way longer than I was told. I also unsubscribed from the emails and they don't stop coming. Leave me alone!
By Jenn S.
Response from Pet Creations Art· Mar 7, 2024
Thank you for your review, Jenn. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.I would like a chance to make this right for you. Would you please consider reaching out to us at [email protected]? -Sophia
I urge the readers to read all the negative comments because they follow the same pattern and are two to three years apart. I would be writing and stating the same things: lack of communication, missed dates, etc. Scam Detector rated this company 50.4/100. If they boast about 1,500 happy customers, there are 1,500 who are not happy. When dealing with this company Scan Detector states: "Caution is Mandatory." Buyer beware.
By Richard A.
Response from Pet Creations Art· Feb 20, 2024
Hi Richard! Thank you for taking the time to share your feedback. We take all comments seriously and are genuinely sorry to hear about your dissatisfaction with our service. We understand your concerns and want to assure you that we take them seriously. We strive to provide the best possible experience for all our customers, and we're disappointed to hear that we fell short of your expectations. We would like to make things right and invite you to contact our customer service team at [email protected] to discuss a possible solution to the issue. -Sophia
In early December I made the order (paying the full £75) for artwork of my cat to be printed on a blanket. This was intended as a Christmas present for my wife. As the date was approaching and I hadn't received the artwork, they kept ignoring communication, and when they finally provided the artwork, it was unsatisfactory in that it looked like a half-baked generic cat. By this time it was AFTER Christmas, but I decided to just go ahead with the order. It's now late January and they've told me that my item got lost in transit (LIKELY story). I have requested a full refund considering I parted ways with my money in exchange for nothing, but they have refused. They should be ashamed of themselves, STEALING people's money. Don't be fooled by positive social media posts. I am one of countless other people who have been left out of pocket and disappointed, but this company just delete / hide negative comments. They are more concerned with taking your money than actually running an honest business.
By Shiv R.
Response from Pet Creations Art· Jan 22, 2024
Hi Shiv! Thank you for taking the time to share your experience with us. We are sorry to hear that you did not have a positive experience with our service. Please know that we take all feedback seriously and will do our best to improve our services for all of our customers. We would like to make things right and invite you to contact our customer service team at [email protected] to discuss a possible solution to the issue. -Sophia
If I could give 0 stars I would. Like the rest of the 1 star reviews this website is a scam. And before they give their automated response like they did their automated "art," no it is not hand drawn or even original. I sent multiple pictures of my wife's cat who passed away after she had him for 18 years. It was a Christmas present. Here we are almost 4 weeks later going back and forth. They did multiple revisions. ITS THE SAME STOCK PHOTO CAT! They literally changed NOTHING. Waist of money, time and, effort.
By Sam J.
Response from Pet Creations Art· Jan 19, 2024
Hi Sam! I'm sincerely sorry to hear about your dissatisfaction with our service, and I want to address your concerns. I want to clarify that all our artworks are indeed hand-drawn by my sister, Sallie, and me. I understand the emotional significance behind the artwork you requested, especially given the sentimental value of your wife's cat. I am genuinely sorry for any frustration caused during the revision process, and I want to assure you that we take your feedback seriously. I would like a chance to make this right for you. Would you please consider reaching out to us at [email protected]? -Sophia
I ordered from them on the 14th December 2023. I am still waiting for a response & my art is still pending from this date. There has been no correspondence. This is extremely frustrating as it was a memorial gift. I’ve asked for a refund but I’m still awaiting a reply. Not impressed at all.
By Sara D.
Response from Pet Creations Art· Jan 11, 2024
Hi Sara! We sincerely apologize for the delay in processing and dispatching your recent order. Your satisfaction is of the utmost importance to us, and we deeply regret any inconvenience this delay may have caused. To expedite the process and ensure we address your concerns promptly, we kindly request that you reach out to us directly via email at [email protected] This will enable us to gather specific details about your order and take immediate action to rectify the situation. -Sophia
