Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,532 reviews
Pet Creations ArtSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pet Creations Art is a passionate and loving pet brand specializing in highly personalized pet art that is hand-drawn by two sisters, Sallie and Sophia. At Pet Creations Art, we wanted to stand out from the rest by offering the best quality personalised artwork on a wide range of products. Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product. We will draw your custom artwork by hand with tender love, care, and attention, turning him/her into an incredible masterpiece in the style that you always loved. Our motto of 'Exceed your expectations' is your guarantee that the final product will be better than you ever could have imagined. We are extremely grateful to have had such an overwhelming response from our customers and have since been able to partner with print facilities around the world. We now have print facilities based in the USA, Canada, Australia, UK, the EU and are continuing to expand! Where to next!? If you have any queries about any of our products please contact us at [email protected] and we would be more than happy to help.
Pet Creations Art (petcreationsart.com) has 1,532 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 144 reviews with 1 star · Clear filters
Haven’t received it yet.
By Alicia J.
Response from Pet Creations Art· Jan 6, 2025
Hi Alicia! After reviewing your order, it appears that you ordered a digital download. We have already sent you the completed digital file. Please check your inbox (and spam folder just in case). If you’re having trouble accessing it or need any assistance, please let us know, and we’ll be happy to help! -Sophia
Very deceptive. You think you are ordering a canvas to be delivered to your door, as their link states, then they send you a stupid digital file you have to print yourself. Or they try to scam you out of more money to actually print it. I think the whole thing is a big scam and would not recommend whatsoever. I need a Xmas gift but am very reluctant to send them any more money as I have already been scammed by them.
By Theresa M.
Response from Pet Creations Art· Jan 6, 2025
Hi Theresa! We’re truly sorry to hear you’re dissatisfied, and we want to assure you that we do not intend to deceive anyone. When placing an order, we provide clear options for digital downloads or different canvas sizes (8x10, 12x18, or 18x24). After reviewing your order, it appears that the Digital Download option was selected. We understand that this may have caused some confusion, and we sincerely apologize for any misunderstanding. If you would like to upgrade to a printed canvas, we’re happy to assist with that! -Sophia
Better explanation of the actual order & what you will receive!! So upset & disappointed. I spent over $100.00 & received nothing but an 8x10 canvas. What a fool I was in believing I was going to be giving a memorable gift!
By Lori B.
Response from Pet Creations Art· Jan 24, 2025
Hi Lori! I would really much to make this right for you and be able to provide you the quality of service we promised to each of our customers. Can you please email me at [email protected].? -Sophia
I have not recieved a preview or my order and it has been a month
By Lisa F.
Response from Pet Creations Art· Jan 24, 2025
Thank you for reaching out to us! We apologize for any confusion or inconvenience caused. Upon checking, the preview for your order has been submitted and is available in your customer dashboard. If you’re unable to access it or need assistance navigating the dashboard, please don’t hesitate to email us at [email protected], and we’ll be happy to assist you further. -Sophia
Not clear on add that you don’t actually get a print, only a digital download that you can create yourself on an app, then they ask for double the amount for the print, save money, get the app
By Marcus B.
Response from Pet Creations Art· Nov 6, 2024
Hi Marcus! We’re sorry for any confusion regarding the Digital Download product. Our goal is to provide flexibility, allowing customers to choose between a digital file for personal printing or a full-service print. We apologize if this wasn’t clear in the ad. We appreciate your feedback, as it helps us improve our communication. If there’s anything we can do to make this right, please don’t hesitate to reach out. Thank you for sharing your thoughts with us. -Sophia
They sent me a digital copy which I did not want and they are not clear on there pricing
By Tiffany S.
Response from Pet Creations Art· Sep 13, 2024
Hi Tiffany! Thank you for your feedback. We sincerely apologize for any confusion regarding your order. We have already emailed you with clarification on the digital copy and pricing, and we are happy to address any further concerns you may have. Our goal is always to ensure our customers are satisfied, and we’re here to assist you moving forward. -Sophia
I never got what I wanted
By Cynthia R.
Response from Pet Creations Art· Aug 22, 2024
Hi Cynthia! We're truly sorry to hear that you didn't receive what you were hoping for. Your satisfaction is incredibly important to us, and we'd love the chance to make things right. Please reach out to us at [email protected], and we'll work with you to resolve this issue as quickly as possible. -Sophia
Bad product
By David
Response from Pet Creations Art· Aug 30, 2024
Hi David! Thank you for your feedback. We're sorry to hear that you’re not satisfied with the product. We want to make things right—please send us an email so we can better understand the issue and work towards a solution. Your satisfaction is important to us! -Sophia
