Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,532 reviews
Pet Creations ArtSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pet Creations Art is a passionate and loving pet brand specializing in highly personalized pet art that is hand-drawn by two sisters, Sallie and Sophia. At Pet Creations Art, we wanted to stand out from the rest by offering the best quality personalised artwork on a wide range of products. Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product. We will draw your custom artwork by hand with tender love, care, and attention, turning him/her into an incredible masterpiece in the style that you always loved. Our motto of 'Exceed your expectations' is your guarantee that the final product will be better than you ever could have imagined. We are extremely grateful to have had such an overwhelming response from our customers and have since been able to partner with print facilities around the world. We now have print facilities based in the USA, Canada, Australia, UK, the EU and are continuing to expand! Where to next!? If you have any queries about any of our products please contact us at [email protected] and we would be more than happy to help.
Pet Creations Art (petcreationsart.com) has 1,532 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 39 reviews with 4 stars · Clear filters
Bought a blanket for a holiday gift. I was happy with the nice job they did as well as good customer service
By Janet L Y.
Response from Pet Creations Art· Mar 22, 2022
We are grateful that you took the time out to leave us the review. Your feedback helps us to improve our service for everyone. -Sophia
Picture turned out cute. Was done in a fairly timely manner. Only complaint is when asking for changes it took a couple time before all I wanted corrected was done
By Catrina O.
Response from Pet Creations Art· Jul 10, 2021
Thank you for the kind and honest review, Catrina! And I am so sorry for the delay in getting the revised preview sent to you. We promise to improve more our service for us to provide an excellent customer service to everyone. Have a good day and keep safe! -Maeca
Pet Creations is amazing! They were so easy to work with, and were willing to make as many changes as I requested to ensure the drawing looked like my pup. The package was delivered as expected, and the canvas looks great. The only reason I’m giving 4/5 is because I feel like it mostly looks like my dog, but it’s not as spot-on as some of the other pictures I’ve seen posted on Instagram. I probably could have requested more alterations, but overall I’m happy with it.
By Jill R.
Response from Pet Creations Art· Jul 10, 2021
Hi Jill! Thank you for taking the time out to leave us a kind and honest review! I am so sorry if the artwork was not 100% spot on. I wish we could've made it perfect for you. But we are still glad that you are happy with the canvas and your experience with us! Have a great weekend! -Maeca
I really liked the service I received, it was pretty pricey for a little picture though. They really would have kept altering it as many times as I wanted. They listened to my requests for change as well and did exactly what I asked. Looks just like him!
By beth
Response from Pet Creations Art· Jul 10, 2021
Hi Beth! We are so grateful for your kind words! Thanks for sharing your review with us and the community! -Maeca
Customer Service was excellent. I caution all buyers to carefully check the comp you're given before final approval. In retrospect, I would have asked for revisions on my "classic style" painting, which didn't match the style as advertised. However, the owner, Mark, was extremely helpful and made restitution on my purchase. It's a great service which I recommend, just be careful to carefully check the comp.
By Brian
Response from Pet Creations Art· Jul 14, 2021
Hi Brian! We are so grateful for your kind words! Thanks for sharing your review with us and the community! -Maeca
Really great products and customer service/ support, only thing that let them down was the courier they use here in the UK, Royal Mail did not update any tracking or give any sort of notification for delivery, so only found out it had been delivered cos I was getting worried so checked the delivery point. Other than that an absolutely amazing company with amazing products, will be buying from here again!
By Kieran A.
Response from Pet Creations Art· Jul 14, 2021
Hi Kieran! We are grateful that you took the time out to leave us the review. Your feedback helps us to improve our service for everyone. -Maeca
I really loved my Disney Cartoon pet picture Pet Creations created. As soon as it came in the mail everything looked perfect. I really liked using this service.
By Ashlin H.
Response from Pet Creations Art· Jul 17, 2021
Hi Ashlin! Thank you for your positive words, we really appreciate the time you took to write such a wonderful review! -Maeca
Extremely satisfied with the final product. Only process I would’ve improved is the communication process on seeing the first preview for revisions and time line.
By Philip N.
Response from Pet Creations Art· Apr 30, 2021
Thank you for the kind review, Philip! I am glad you were pleased with the final product. We are planning to upgrade to a bespoke order dashboard later in the year which will ensure our customers receive their preview much more efficiently. (This is very costly for us hence why this is something that is still in the works) All the best, Mark Pet Creations
