Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,532 reviews
Pet Creations ArtSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pet Creations Art is a passionate and loving pet brand specializing in highly personalized pet art that is hand-drawn by two sisters, Sallie and Sophia. At Pet Creations Art, we wanted to stand out from the rest by offering the best quality personalised artwork on a wide range of products. Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product. We will draw your custom artwork by hand with tender love, care, and attention, turning him/her into an incredible masterpiece in the style that you always loved. Our motto of 'Exceed your expectations' is your guarantee that the final product will be better than you ever could have imagined. We are extremely grateful to have had such an overwhelming response from our customers and have since been able to partner with print facilities around the world. We now have print facilities based in the USA, Canada, Australia, UK, the EU and are continuing to expand! Where to next!? If you have any queries about any of our products please contact us at [email protected] and we would be more than happy to help.
Pet Creations Art (petcreationsart.com) has 1,532 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 25 reviews with 3 stars · Clear filters
Superb pictures..... ordered on 2 nd December but still awaiting delivery. Guess that being very busy is reflection of the quality of work done
By BJC
Response from Pet Creations Art· Feb 2, 2022
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve our service for everyone. -Sophia
I ordered a canvas on 12/6. The website says I’d get a preview in a week tops. I still haven’t gotten a preview and have been ignored on my last 3 e-mails. It is now 12/21 and looks like it’s not going to make it for Xmas. Trash service UPDATE: they finally responded to my emails on 12/23 with my art preview and offered to expedite my shipping, but it’s still not going to make it for Xmas. I’m a little sad but I’m glad it’s eventually going to get here and the art work does look great. Updated my review from 1 star to 3 stars, but I’ll be reluctant to use this company again. I’m hoping it was just a Xmas rush issue.
By Brian C.
Response from Pet Creations Art· Feb 4, 2022
Thank you so much for the feedback, Brian! And I am so sorry for the delay in getting this delivered to you. I am so sorry also for the lack of communication and the delayed communication. Everything is taking much longer at the moment due to the large increase in orders we have. Moving forward, we have actually taken out a loan to get a custom portal built and designed for our customers, which will allow you to preview your art, preview backgrounds, and approve your art instead of all the constant back and forth emailing. This will make the entire process much quicker and easier for the customer. I hope if we do receive an order from you next year you will be impressed with how much more efficient we are! -Sophia
Ok, I went back and used my artwork for a phone cover. Received it in good time, artwork looks good. Case is acceptable. But it wasn't cheap - but I accepted that for a "unique" case - on the assumption the quality would be good. However, within a couple of weeks the sticker started to rip and come off. I don't think this will last 6 months. So i would not buy this again - it is not worth it - it needs a much better product to ask for that amount of money. In short looks good, but poor quality, which is a shame as i like what these people do.
By AntAtt
Response from Pet Creations Art· Sep 29, 2021
I am sorry to hear that the art on your phone case has started to peel off after 6 weeks. This is certainly not the quality we want to provide for our customers and if the product is faulty already this would still be covered under our warranty. Can you please get in touch with us at [email protected] so we can resolve this? As I would hate for you to be left disappointed with your purchase. All the best, Mark Pet Creations
It’s lovely but I Didn’t realise it was going to be that small but it’s still lovely my daughter loves it
By Clare
Response from Pet Creations Art· Jul 14, 2021
Hi Clare! We are grateful that you took the time out to leave us the review. Thanks again for your business with us too, it's very much appreciated! -Maeca
Great gift for my husband looks just like Our dog
By Patricia M.
Response from Pet Creations Art· Jul 10, 2021
Hi Patricia! We are so grateful for your kind words! Thanks for sharing your review with us and the community! -Maeca
Kept getting the artwork completely wrong. I mean like it looked like a completely different breed of dog at one point. In fact it was laughably bad. But eventually after about 6 attempts they came back with something I really liked. So overall happy, just a shame that who ever the first artist was didn't know how to draw a dachshund.
By Andrew H.
Response from Pet Creations Art· Apr 21, 2021
Hi Andrew, I apologise again for all of the hassles with your order to get this right for you. No excuses here. This should not have taken us six attempts to get to a version that you were happy with. I am glad you were pleased with the end product though. I will pop you over an email with a little gift to make up for all of the fuss with your order. -Mark
I had requested a different colour background a black cat on a black background doesn’t really work loved the actual picture of both cats though
By Mrs. Elizabeth D.
Response from Pet Creations Art· Feb 26, 2021
Hi Elizabeth, After checking your order and our email trail I can see you ordered our black background which was approved by yourself. I am not sure if you meant to say 'you wish you had requested a different background'. If you are not 100% happy with your canvas please email me at [email protected] and I will offer you a reprint at trade cost. I want our customers to be totally satisfied with their order! Thank you very much for your business with us too, it's much appreciated! -Mark
I found Pet Creations after a lengthy search online and it was exactly what I was after as I wanted a disneyfication of my wife and 2 dogs for a christmas present. And to be honest my wife loved the picture but the reason I gave only 3 stars was the request for alterations I made but were never implemented unless made again 2or 3 times and the posistioning of 1 of the dogs was wrong as he looked like he was floating so not as professional as I had hoped. Generally the lack of communication was annoying . I appreciate it was a busy time but it took almost 2 months from paying to receiving and my final request to have the background choice out of the 2 offered was ignored but by then it was printed and was too late with only 3 days before the 25th. So I was quite disappointed with the end result but as I said my wife was very happy with it .Gary White
By Gary W.
Response from Pet Creations Art· Feb 8, 2021
Hi Gary, I am very sorry about the time it took us to make the changes to your artwork. To be completely honest with you, this was our very first Christmas (we only launched in August 2020) so, we were not as prepared as we could have been as we did not expect the volume of orders that we received over the festive period. We have now upgraded our systems and hired the necessary staff to ensure all revisions and communications are taken care of promptly and efficiently. Thank you very much for your business with us too, it's much appreciated! -Mark
