Pet Creations ArtReviews of petcreationsart.com

Ordered on 3rd December, still not received my product

Taking forever. Poor communication. Made this purchase over a month ago (11/25). After several emails I finally got a preview on 12/21, but they didn’t take into consideration some info I gave in the beginning with my order. I sent 2 more emails and Still haven’t heard back. I understand it being the holidays and they are busy, but they shouldn’t put time frames if they aren’t able to abide by them. Update…. Still receiving lots of promotions and emails asking for me to share my artwork, which I still have not received. I did receive an email response to the last email I sent, that had additional pictures and information included. However the email asked for information that was actually in the email, so now I feel like they haven’t actually read it.

I waited as long as I could keep myself from posting this but this process has gotten ridiculously late. I placed and had my order for an 8x10 canvas on the 27th of November with the expectation given to me by the website that it would take up to 10 days, not specified as business days or any days, for the print to be made and shipped to me, yet the first day I even heard back was December 7th, which was around the time I was hoping to receive this Christmas gift. I needed some touch ups done after the first preview, which was due to admitted fickleness on my part, but still got nothing back for another week on December 14th, when I realized I was likely going to buy another gift so I wasn’t empty-handed for my sister on Christmas. On the 17th, I was told it should be coming between three to TEN days due to the rush, which I can respect and understand when someone is over-encumbered by the amount of work they take on, but when I get another email asking how I’d like to get another I feel downright disrespected. It’s been over a month since I’ve ordered this, 12 days since everything was supposedly ready to print and send, and yet when I check the order status, it still hasn’t shipped. I love the idea of this business and it has such great potential, but the execution is a 1/10. PS: The business model of “new emails get you sent to the back of the line” is horrendous, it punishes customers with more interest in the product and causes jams like this 10x more than the next worst option you could choose, please definitely fix your system with that.

Took over a month to get here. And it’s still not even here. They take forever to respond to emails. And when u ask for a refund they don’t give it to u so ur either forced to wait for the product or just lose out on money. Don’t waste ur time buying anything from them.

Still have yet to receive my product that I ordered in November.

Placed an order on the 9th hadn't heard anything back so emailed on the 22nd and was promised a preview within 24 hours which didn't happen. Emailed again only to get an email about how they accepted too many orders, well unfortunately that's not my problem. Update also as you can see from their response to this review they also promised it would be here in 2 to 3 days yet another lie. While I may be happy with the drawing. What I'm not happy with is the lack of communication and the lack of doing anything to rectify the situation. Remember I placed this order on the 9th of December for a Christmas present for my partner which I still haven't got and its 3rd of January.

Ordered my canvas on 8/12 as a Christmas present. Website said 2 days until preview and 5-7 for delivery. I had 17 days until Christmas so even with it being a busy time, I expected that to be more than enough (it’s nearly double) . Waited 8 days before emailing about the preview that was supposed to take 2. They apologised for the delay and offered to gift me a digital copy for free. Had they checked my order before contacting me, they would have seen I had already paid for the digital copy. I asked if seeing as thought they were willing to give me the digital copy for free, could they use the money I had paid to for next day delivery (I offered to make up the difference). I also asked on multiple occasions if I could pay extra for faster delivery. None of these questions were answered Finally received my preview 18/12 and replied straight away which one to use. Once again I asked if there was anything I could do to help speed up delivery for then to let me know to please let me know as this gift has some significant sentimental value to my wife (Made it very clear I am willing to pay extra) It’s now close of play on the 21/12 and I still haven’t received any tracking info which almost guarantees it won’t be here on time for Christmas. Once again I have emailed and messaged on Instagram without response All in all it has been a poor experience and I won’t buy again. They’ve had my money now for nearly 2 weeks and I’m still none the wiser as to when it will arrive UPDATE 24/12: So after multiple emails and messages on social media without any response other than telling me what I already knew, a 1 star review on trust pilot got me a phone call within 10 minutes Unfortunately the phone call was as much of a let down as the previous responses. After telling me on the phone that they would look into upgrading delivery (I offered to pay again) , I then received an email stating that it was waiting to be collected by Royal Mail and , “all going well”, will arrive on time (see expert from email sent to me…. “I have just heard back from the production team and your canvas has been printed and is waiting to be picked up by Royal Mail. Unfortunately, this has already been packed/sorted so we would be unable to upgrade the courier at this point in time. However, I have been told that all going well with Royal Mail this will be delivered on the 24th of December, so just in time” This was Tuesday 21/12 and pet creations website states Royal Mail delivery is 5-7 days. I do not understand why mine could not have been removed from where it was “waiting” and sent next day (as I said I was willing to pay). I was told on the phone that mark would take care of this personally. Also, the tracking number I have been sent has no location details so I am unable to check in the Royal Mail app where the parcel is. The reply below from pet creations is similar to the responses I got via email. No help really and the offer of free gifts was never the point of a review such as this. It was a last resort after at least a week of being ignored and placated. I asked for a little help to improve the chances of getting this on time and this was the one thing pet creations were not willing to do. Will never use them again. If I was able to give zero stars I would

Been a month since I made my order and have not received any sort of response on how it’s coming along or any sort of preview they promise within 24-72 hours. This honestly seems like a money grabbing scam at this point. I’ve gotten nothing but ad emails from this company. If it’s not a scam, as a company if you’re running behind it would be smart to send an email saying “sorry we’re backed up on our orders at the moment. We are working as hard as possible to get your order completed” just something simple like that would go a long way. But no instead I receive emails asking if I want 30 percent off one of their fleece blankets every week. Very unprofessional and unresponsive company.