Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,532 reviews
Pet Creations ArtSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pet Creations Art is a passionate and loving pet brand specializing in highly personalized pet art that is hand-drawn by two sisters, Sallie and Sophia. At Pet Creations Art, we wanted to stand out from the rest by offering the best quality personalised artwork on a wide range of products. Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product. We will draw your custom artwork by hand with tender love, care, and attention, turning him/her into an incredible masterpiece in the style that you always loved. Our motto of 'Exceed your expectations' is your guarantee that the final product will be better than you ever could have imagined. We are extremely grateful to have had such an overwhelming response from our customers and have since been able to partner with print facilities around the world. We now have print facilities based in the USA, Canada, Australia, UK, the EU and are continuing to expand! Where to next!? If you have any queries about any of our products please contact us at [email protected] and we would be more than happy to help.
Pet Creations Art (petcreationsart.com) has 1,532 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 144 reviews with 1 star · Clear filters
I have still not received my product and have requested a refund, but did not receive it.
By Cynthia K.
Response from Pet Creations Art· Feb 17, 2023
Hi Cynthia! I am so sorry if you're having trouble with your order. I would really much to make this right for you and be able to provide you the quality of service we promised to each of our customers. Can you please email me at [email protected].? -Sophia
I've left multiple requests, feedback, asked for other routes to communicate. This company seems another victim of over promise, under deliver. Thus far the experience has been one of the worst I've ever had. Buyer beware. Ive still not gotten my order and you can see my other review for more info.
By Shannon E.
Response from Pet Creations Art· Feb 17, 2023
Hi Shannon! I am so sorry for the lack of communication and the delayed communication. As we are just starting our little business and we didn't expect the volume of orders we received the past few months, hence, the reason for the delay. I would really much to make this right for you and be able to provide you the quality of service we promised to each of our customers. Can you please email me at [email protected].? Going into 2023, we have actually taken out a loan to get a better custom portal built and designed for our customers. This will make the entire process much quicker and easier for the customer! -Sophia
Ordered with time before Christmas as a gift 12/3. Sat in “production” status well into the danger zone of not making shipping by Christmas. All attempts to contact vendor went unanswered. Made a decision to get my gift elsewhere and at the last second item shipped still with no response from vendor. But with the lack of response I had already replaced the gift and requested the charge be reversed after trying to contact vendor to cancel order. They never responded to the credit card vendor case. Then mid ship item suddenly reversed in flight and was sent back to vendor anyways. All during this time I was receiving automated marketing emails from them. Never got item and never got a response from them. Steer clear. Update: reply to my review wanting to “make it right” and first contact since before holidays comes 3 months later…??
By DW
Response from Pet Creations Art· Feb 17, 2023
Hi Doug! I am so sorry for the lack of communication and the delayed in getting the order delivered to you. I would really much to make this right for you and be able to provide you the quality of service we promised to each of our customers. Can you please email me at [email protected].? -Sophia
Where do I begin.. Order was very late, weeks late, and past all deadlines that are marketed to customers. No response from the company about this issue either. Once it arrived, the quality of the image was horrible, lines being pixelated and not high resolution like what’s advertised. Terrible customer service, and an even more terrible product once it actually arrived weeks later. I’m so disappointed in this whole company, and what they say and what they do is 100% different.
By J. M.
Response from Pet Creations Art· Feb 17, 2023
Hi J! Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.I would like a chance to make this right for you. Would you please consider reaching out to us at [email protected]? -Sophia
Avoid. It is a scam. State they have slots to ensure delivery but don’t do so. Dates pushed back. But they still taking on new work. Never respond to email just robotic emails pushed out. Asked for minor update and an silver/grey dog suddenly had lots of brown on his head and body. Bore no relation to the original picture. Avoid. You have been warned. Update : they eventually did respond and gave me a refund so at least I do not have to go down the chargeback route. But an overall very poor experience unfortunately.
By M
Response from Pet Creations Art· Feb 17, 2023
Hi M! We’re so sorry that your experience did not match your expectations. This is on us. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Your feedback helps us to improve our service for everyone. Until then, please accept my sincerest apologies on behalf of everyone on the team -Sophia
Dreadful scam. Said it was shipped late November and would take 5-7 business days to arrive. It’s now the end of December and no communication or anything, no responses to emails. Avoid.
By Dylan Van G.
Response from Pet Creations Art· Feb 17, 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Going into 2023, we have actually taken out a loan to get a better custom portal built and designed for our customers. This will make the entire process much quicker and easier for the customer! -Sophia
Company promised art to be completed by Christmas. Approval dates have been pushed back every day. Feels like a scam. I'll be reporting as such my credit card provider.
By Mitchell L.
Response from Pet Creations Art· Feb 21, 2023
Hi Mitchell! Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.I would like a chance to make this right for you. Would you please consider reaching out to us at [email protected]? -Sophia
SCAMMERS. This company is a scam. I ordered a Christmas present on 1 December. It never arrived. No customer service. No responses to email or messages. DO NOT BUY. Report if you have also been scammed and if you haven’t, you’re lucky - avoid at all costs.
By AMY
Response from Pet Creations Art· Feb 21, 2023
Hi Amy! I am so sorry for the lack of communication and the delayed communication. As we are just starting our little business and we didn't expect the volume of orders we received the past few months, hence, the reason for the delay. I would really much to make this right for you and be able to provide you the quality of service we promised to each of our customers. Can you please email me at [email protected].? -Sophia
