Worst Customer Service!!!!!!!!
I would give them a negative star if possible! I just received an email about the renewal this morning and contacted customer service right away and they said i could not cancel my order because it was processed. The ridiculous thing is my previous order took almost a week to process, this order they only took few seconds to process and cannot cancel. Customer serive is the worst, they are not trying to help anything. I have not had a chance to try my order yet and now a new order is coming. Bad experience!!!! Will never go back with this company!!!
By Phuong D.
Response from Persona· Jul 21, 2022
Hi Phuong, Thank you for your review. Our emails are sent 5 days prior to the processing of an order to allow time for you to make changes, pause or cancel. I have confirmed your email was sent according to this timeframe and I do apologize if you did not see that email until the morning the order processed. Warm Regards, Saira, Customer Care Specialist