PersonalHour Pilates USReviews of personalhour.com

Exactly what I was looking for, for an at home Pilates machine. Great quality, wish I would’ve done it sooner.

This is very well built-came 90% put together- it's so very quiet and I'm in love and used it within an hour of delivery.

This is my second reformer purchase and it went very smoothly. The price was excellent. The reformer is above and beyond. I want to spend every minute of the day on it. Shipping, handling and delivery were excellent. I love the foldable feature with this one!

Mostly assembled . A very sturdy carriage and the workmanship is beautiful.. Folds nicely, but only in the lowest leg height position, which puts it almost on the floor. If you want it up higher from the floor to use? Cannot fold it all the way.. I did not get any blue springs and trying to find a phone number to contact a human has not been easy.

We did not get what we ordered, despite the very high price of this product… your representative, Mark, misrepresented, which we know now, what could easily be replaced, claimed that he did not have access to our order or information, which appears to be bogus, we're not happy at all, this is not a way to run a business. Very unhappy, and expect management to please reach out to us to resolve this immediately. Thank you.

Sturdy machine.

Great customer service. I had texted with questions before ordering and received a very quick response. The reformer came wonderfully packaged. Absolutely no damage. It was very easy to assemble and as quiet as promised . Very high quality and American made

I was very excited to find a reformer that is studio-quality and put together in the US. I opted for the Janet because it was on sale and available in a stunning color. I am an instructor and need a reformer at home to plan workouts for my clients, but wasn't ready to drop $4-5K for a reformer like those at the studio where I work. So far, I am impressed with the Janet. She is very smooth and sturdily built. One thing that I will say is misleading is that the reformer is not actually maple, but rather laminated board that looks like maple. That's not a deal-breaker, but I wish Personal Hour would disclose that info. Also, I would prefer three heavy springs, one medium, and one light, rather than two light, one medium, and two heavy, as to be the same as the ones at the studio where I work. The platform is great but has taken some getting used to due to the difference in platform to footbar location compared to the BB reformers at the studio. But again, not a huge deal. The upholstery job seems high-quality, as does the box. Although I don't plan to fold mine, it is quite easy to fold and move, which is a useful feature. Customer service was great through email, and I was pleased that they gave my husband a veteran's discount. All in all, I'm very pleased with this product, think it's a great value, and look forward to using it! If you see that your product will ship through Estes, be aware that in my experience, there was no heads up that the shipment would arrive on a specific day, but if you call Estes they can help you to zero in on this info, which is helpful it you have to be out of the house.