Perpetua.Life® BiotechReviews of perpetua.life

I started taking Aeon Black over six months ago. I was excited about it because the product offers a well rounded assortment of longevity ingredients in pretty optimal dosages. After two months, I changed my subscription from Aeon Black only to the Aeon Black and Aeon White bundle. I received that once. I then moved and therefore updated my address with my bank and with the post office. I attempted to update my address on the Perpetualife website, however after saving my new address several times, it kept reverting back to my old address. I emailed customer service, and got a response from Michael Morgan, founder and CEO. He apologized and said he would update my address himself on the website. My next shipment went to my old address again. I emailed again, reminding him that we talked about my change of address. He said he would send my subscription to my present address. I received Aeon Black, but no White which I let slide. But when my next subscription order again went to my old address, I emailed Michael and laid out my old address and my new address. Again. I must’ve typed my new address about six times in that email to make it as clear as possible. I was more than respectful, but at that point I was frustrated. He took a while to answer me, and when he finally did his response was unprofessional, and he literally blamed ME for their mistakes. I responded that if the address mistake could not be corrected, then I will just cancel. After a couple back and forth emails (still blaming me for his mistake) he said he’d ship me a replacement. I’ve literally never received it. I was blow away by how ridiculous those emails were. I told him that I appreciated that Perpetualife is a smaller company and I liked supporting that. But he clearly did not care to keep me as a customer. The whole experience was horrible and I’d never trust them for anything. I asked politely for my orders to be sent to my address over and over. And when I finally got a reply, it was rude and they said that messed up. After the third time it happened, I knew that this was just going to continue happening. I’d love to post every single exchange we had, but o don’t know how to do that. It’s a company I’d never do business with again. And I’m still out those bottles he said he’d replace.

Dont buy. They take your money even though you try multiple times to cancel Also wasnt happy with quality and told them and they refuse to refund or even offer return. Wouldn't buy.

I have put an order on June 16th, 2026, Order #104717, and it is, for more than a month now, “ in fulfillment “. I’ve contacted the company through its sites but never got an answer. I saw that this already happened to other buyers, so beware !

Worst customer experience ever. Three years ago, I had to cancel a $504.60 order due to a change in medical therapy. Customer support instructed me to reject the package upon delivery to trigger a refund. I followed their protocol, but the refund was never issued. They have since ignored all my emails. After numerous follow-ups, they ghosted me. Avoid this company; their deceptive customer service practices. [UPDATED as an answer to them] The support team member (Michael Morgen) mentioned that: "I don’t believe we’ve received the package as a return but I’ll go ahead and process the refund for you. You’ve certainly waited log enough."

The only way I could write a review is by choosing a star but I would rate it zero. I ordered a AEON black and white with subscription for the next month's on 10th May, I haven't received anything until now nor any update. I have contacted their customer service, subscription manager customer service several times but I haven't received any reply. There's no tracking information or updated information that was sent to me. The order shows unfulfilled on their website but no one is responding to me. The only email I received was for order confirmation and that the items are being prepared for shipping. Nothing has been shipped yet but the payment was already processed. I would not recommend this company because they are a scam. Considerate and customer focused companies would reach out if there were any issues. It's a disappointment

Had a reaction after taking their product. Tried to contact company several times. They did cancel my subscription but did not respond when a refund was requested, as per their return policy. Unfortunately I really wanted to see results but I feel their lack of communication, refusal to honor their policies, and numerous locations with sketchy shipping make this a company you should not trust. Update- I received a refund from the company after posting the above review. I was also offered free samples of other products, which I declined. I appreciate that the company followed thru on their policy.

Tried to log in several times. Each time was required to perform 2 Captcha challenges even though I have an account. Challenges kept coming b 'ack wrong. Pills gave me large red rashes in both armpits. Was willing to give new formula a chance but need to change address. Can't get into website

I bought This product They debit from my account but I never received the confirmation e-mail with the track number, so I read some comments about other people never received their purchases it makes me worry about been a scam, I sent e-mail to the support team but never get a reply so not sure about this company.