PeopleLikeClearwater.comReviews of peoplelikeclearwater.com

Once I chatted with a rep and got my questions answered I made my order. The ordering process was very simple. I hope the delivery and placement is easy too.

Website was easy to navigate and browse and very informative.

Excellent order assistance. Good Job!

Buyer beware!! Purchased a NEW spa from Clearwater Pool and Spa and it arrived damaged and missing contents. Clearwater Pool and Spa immediately referred me to the manufacture washing their hands of any responsibility. 5 months later, I still have no resolution and the manufacture Dreammaker Spas has referred me back to Clearwater as they are the ones whom hired the shipping company. As other reviewers have posted, Shannon Wilson the Sales Manager and Owner Eric Neel will avoid you and and responsibility at all costs. Further, your card will be charged immediately which is a loop hole for them for any disputes as the spa ships well after the 180 day dispute window. Look else where and save yourself the headaches myself and others have posted about. UPDATE: Clearwater Pool and Spa has offered to replace the spa (5 months later) with a different color and an additional 16-18 week delivery time. However, I am responsible for having the spa repackaged and placed in the driveway at my expense of $1125. I hope this review prevents others from experiencing the same frustrations and lack of customer service from Clearwater Pool and Spa. Other reviewers have had great experiences but if you have a problem or your spa arrives damaged this is what you have to look forward to, every negative review has a similar outcome with Clearwater Pool and Spa not taking responsibility for actions on their end. Even more discouraging is Eric Neel's claim to be a devout Christian and driven by Faith, clearly that isn't the case when it comes to his business or he would take responsibility for selling damaged goods to honest paying customers. Look elsewhere even if it costs more money, you will end up paying way more in the end if you choose to use Clearwater Pool and Spa.

Ordered my AquaRest 600 premium spa from Hannah. She was friendly, courteous, and knowledgeable about my order. Looking forward to receive my spa!

I ordered my spa in March 2021 and received notice the spa would ship in 18-20 weeks, putting delivery in the July or August timeframe. Just when I was thinking I should reach out to confirm that time frame was good, I received an email the spa shipped from the manufacturer. A link was sent allowing me to pick my delivery date and the spa arrived within the first hour of the delivery window. The delivery crew was courteous and delivered my spa undamaged to my back gate. They wouldn’t help me move it the 20 to my patio but thankfully, with their advice of rolling it on pipes, I was able to get the spa where I needed it, unwrapped and down on the patio myself without much difficulty. Filled her up, added the initial shot of bromine and waited 24 hours for it to heat up. The whole family has been using the spa daily for the past 3 weeks. Everyone loves it! The jets aren’t super powerful but adequate. I bought the starter chemicals, the steps and spa cover remover as well, all of which work great. No complaints from me. For a less than $3,000 spa, I am very satisfied with the quality, service and communication. I just ordered so additional chemicals as well as the prices are competitive.

Placed an order 12/6/2020 was given an expected delivery date of 20 weeks 4/19/2021. I went to their website and had a chat session with customer service and was told it was due to COVID delays but would ship 5/19/21, nope. Another chat session and I’m now told 6/7/21 , this is starting to feel like a legal scam in the fact they say oh sorry we will give you a refund but have to hold 3% for processing fees. What processing , no hot tub, no order updates, no communication on delays and no refund on all the time and money I’ve spent setting up for a hot tub I’ll never receive.

So this year it seems like this company is a bit better being on the ball with things. I tried to order a hot tub cover last year and it was such a hassle due to multiple factors between the company and the manufacturer. Fast forward to this year and its like the company got 1 year wiser and back to making people happy! I got my Hot tub cover initially, in the promised window BUT had a bit of a snafu and got the wrong size and color. I was able to get in contact with Clearwater and they had to get in touch with the dreaded manufacturer. I did have to contact them twice but after the 2nd time i got a call from not only CW but a call from delivery people. We were able to get it straightened out and they got me the proper hot tub cover. I still think the staff maybe a bit overworked but they made effort to get in touch with me this time which is a complete 180 from last year. I think the overall process flow for these orders needs some work and tweaking but this time around, i am happy. Kudos to Amy H for being a boss and crushing my issues and objectionables! People like Clearwater is on the road to recovery!