Penske Truck RentalReviews of pensketruckrental.com

We completed an 8 hour, very tedious move late last night in the worst truck we have ever rented. It all started in the rental office when the kind lady let us know that the truck she was giving us had been returned with “a little less than 3/4 tank, so we just needed to return it with 3/4 of a tank of gas”. I was confused because why are we being asked to return it with more than it has in it when we pick it up. Also, I have never been given a truck that wasn’t full of fuel, is this standard practice for Penske now? When we got to the gas station we noticed it only had half a tank, not a little less than 3/4 of a tank. The truck had 99K+ miles on it and we noted it was in rough shape overall the moment we stepped inside. There was spilled soda across the dashboard, dog hair all over the cab including the entire passenger seat. We travel with our pups a lot as well, but we will roll out the vehicle before we return it, and it was clear Penske didn’t clean it up at all when it was returned. There was also a center seat folded up when we got in the truck, so we assumed it was bolted into the truck, we were wrong! When we came to an abrupt stop on the interstate during our move, the seat flew forward and slammed into our arms. Very painful, but more than that, so very dangerous. We then had to pull over and secure it in the back of the truck - thankfully we had room. In addition to all of this, the loud screeching sound coming from where the trailer meets the back of the cab was unbearable! This went on for the entire 8 hour trip, and I have a video of this for you as well. I tried stuffing towels up into the area where they meet to get it to stop, to no avail. We could hardly hear each other speak once we got on the interstate. A few years ago we stopped renting from U-Haul, and switched to Penske due to the poor condition of the U-haul vehicles. Penske has always been more expensive to rent, but it has been worth it to get vehicles that are newer and well maintained. Sadly, I paid $150 more to rent from Penske this time, and the truck was worse than any U-Haul truck I have ever rented.

Penske service was incredible. Swift with delivery and truck was in great shape.

I recommend that you avoid renting from Penske. It's "Administration Fee" for paying an electronic toll is $25.00! That is outrageous, it has absolutely no bearing on Penske's minimal actual costs, and it is wildly more than most vehicle rental fee agreements -- for instance, Enterprise, National, and Alamo all have $4.95 toll administration fees, which is less than 20% what Penske charges. If Penske acts this outrageously for such a minimal admin task, I cannot imagine the nonsense it will engage in if a problem arises. This is a gouge of hard-working Americans who need to rent a vehicle from a company that is making money hand-over-fist. All this being said, if you have a FasTrak, AS SOON AS YOU GET THE TRUCK, ADD ITS LICENSE TO YOUR ACCOUNT -- AND AS SOON AS YOU RETURN THE TRUCK, REMOVE ITS LICENSE FROM YOUR ACCOUNT!

Things don’t go perfectly in business. How I rate companies is more about what do they try to do when things don’t go well? I tried to find a truck online at around 11 PM on a Friday night. This is in the heat of summer where moving trucks are pretty much fully rented out everywhere. I felt pretty lucky to find one with Penske. Well, turns out the online platform wasn’t accurate and the truck I’d requested was not available. I heard from Jack at the Earth city location at 7:51 AM the next day! He let me know well in advance of my pick up time that he was sorry but it actually was not available. Honestly, that is good enough service to me for a five star review. That being said, he didn’t just let me know it wasn’t available, he came ready with alternative options for me to get a truck. This may seem simple, but in a world where people can get pretty apathetic about customer service I was very impressed by it. I’m just a random customer. He didn’t need to go above and beyond. But he did. Five stars.

I was in desperate need of a rental truck when I reached out to Darius at the Penske Rental location in Milford, DE. At the time, he didn't have anything that fit my needs, but he assured me he would keep looking and let me know as soon as something became available. From the very beginning, Darius made me feel like finding me a truck was just as important to him as it was to me. He stayed in frequent contact, kept me updated, and when he found the right truck, he even arranged to have it moved to a more convenient pickup location for me. The level of customer service he provided was truly above and beyond. It's rare to find someone who genuinely cares and follows through the way he did. Because of the experience he gave me, I will absolutely continue to do business with Penske in the future. Thank you, Darius, for going the extra mile and treating me like a valued customer. I have already shared my experience with your manager because exceptional employees deserve to be recognized, and I hope Penske knows what an asset they have in you!

My Nightmare with Penske Truck Rental: Unreliable Trucks and Absent Corporate SupportWhen you pay a premium for a truck rental, you expect reliable vehicles and a company that stands behind its service. Unfortunately, my recent experience with Penske Truck Rental was a logistical nightmare filled with unfulfilled promises, broken-down vehicles, and a shockingly incompetent corporate support team.It started with a confirmed, two-day warehouse-to-warehouse move on Long Island. I arrived at the Islip, NY location with a crew of five men ready to load 60+ pianos, only to find out there was no truck for us. After waiting for over an hour, neither the local staff nor corporate had any solutions. We were forced to cancel and scramble for a U-Haul—and to add insult to injury, Penske hit me with a $100 cancellation fee after promising it would be free.After spending hours on the phone disputing the fee, I had to book a second reservation in Stamford, CT. We picked up the Penske truck, but it barely made it back to Long Island. Engine malfunction warnings were blaring, and the truck's alarm system was beeping out of control.By the time we pulled across the street from our loading site, the local office was closed. Corporate offered absolutely no help, claiming there was nothing they could do. We only got moving again thanks to a heroic mechanic who happened to still be working and cleared the engine codes for us.Because I didn't trust the truck to start the next morning, I had to pay out-of-pocket for Ubers back and forth. When I called corporate the next day for a replacement, they were completely unhelpful. (A special shout-out to Dexter at the Stamford branch, who was actually the only person who tried to help). The night prior, Roadside Assistance told me they couldn't help me and that no one would be dispatched after 7:30.Because of their service failures, I had to drive an extra hour out of my way on a Friday to West Haven, CT, just to pick up a functioning truck.It is completely unacceptable to take customers' money, charge a premium, and provide trucks that are either not there or completely unserviceable. If you are a business owner or planning a major move, take your money somewhere else—because Penske will leave you stranded and charge you for the privilege.

I am beyond disappointed with Penske and will never use them again. My husband and I booked and prepaid for a 26-foot truck on April 3, 2026 for our July 2, 2026 move from Washington to Idaho. We did everything we were supposed to do. Reserved months in advance, paid over $1,200 upfront, and even arrived early at the pickup location. When we got there, our truck wasn't there. Instead, we were told it was about an hour away because it had developed a check engine light and was being diagnosed. No one could tell us when it would be available. We were on a strict moving timeline and couldn't simply wait around indefinitely. To make matters worse, Penske had no replacement trucks available. So after planning this move for months, we had no choice but to cancel our reservation because Penske couldn't provide the truck we had already reserved and paid for. It gets even worse. As of July 8, I still hadn't received my refund and was told to "allow a few more days." Then I noticed Penske had also charged me an additional $100 no-show fee. A no-show? We absolutely showed up. The truck didn't. I had to spend even more time calling customer service to get that charge reversed. Since Penske left us stranded, we had to scramble to find another rental. U-Haul was the only company with anything available, but they only had a 20-foot truck, so we also had to rent an enclosed trailer. Instead of the little over $1,200 we had budgeted with Penske, we ended up paying nearly $2,000. Because the truck was smaller, we also had to rent a storage unit for everything that wouldn't fit. Now, because of Penske's failure to honor our reservation, we have to make another trip from Idaho back to Washington, rent yet another truck, and move the rest of our belongings out of storage. Penske's inability to provide the truck we reserved has cost us thousands of dollars, countless hours of stress, and completely disrupted our move. The most frustrating part is that this wasn't a last-minute reservation. We booked three months in advance specifically to avoid this exact situation. A company that rents moving trucks should have contingency plans when a vehicle breaks down. Instead, there was no backup, no real solution, and no accountability. This experience was stressful, expensive, and completely avoidable. Penske didn't just inconvenience us, they created a financial and logistical nightmare during one of the biggest moves of our lives. If you're planning an important move, I strongly recommend looking elsewhere. We ended up with U-Haul because we had no other choice. While it cost us more than we originally planned, at least they had equipment available when we desperately needed it. I would never trust Penske with another move

I had an excellent experience with Penske Truck Rental. The customer service representative, April Bryant, went above and beyond to help me. She confirmed my truck return immediately, followed up to ensure everything was handled properly, and made sure I received my receipt right away. Her efficiency and great communication made the entire process stress-free. Highly recommend