Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
26 reviews
PenPalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PenPal is a social matching platform for building meaningful relationships with a physical touch. Members can chat, and create postcards digitally, that are then sent physically via mail without ever sharing their address publicly.How it works:PenPal is simple and fun!1. Sign up and match with other members based on mutual interests.2. Chat and create customized postcards online that will be sent physically.3. Register every PenPal postcard with a unique emoji sequence to let senders know they arrived.4. Your address is hidden securely behind your username at all times.PenPal revives the adventurous, fun and honest conversations of true pen pals.Share your unique interests and stories with new friends from around the world. Go get the pen pal you always wanted to have!Happy penpalling from the team at PenPal!
PenPal (penpal.me) has 26 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
26 approved reviews, newest moderated first
Great website to meet new people and exchange postcards with each other. I use it for around two months now and was receiving postcards from the US, Japan, and Canada without problems! I was using some other pen pal websites before but there were a lot of scammers which is not the case in this one. Definitely recommend!
By Sara M.
Response from PenPal· Jan 12, 2023
Thanks, Sara, and happy pen palling!
So I’ve used the site for about 8 months now. It started off great. Met some interesting folks. But this month I had a few issues that required support. One card wouldn’t register (to notify sender it was received). Support told me “it should work”. Well, yeah it should but it didn’t. My reply asked the guy to forward it to someone who wants to help. Turns out there was a ‘glitch’ in their system that programmers were able to resolve. Yay! I was prepared to be happy. Their FAQ says if postcards aren’t marked received after 30 days to contact support and they’ll be re-printed and mailed again. Around the 20th of July, 2022 I mailed off 3 cards, two on the same day and a third a couple days later. All to USA addresses (which is also where I am). None have been received. I contacted support per their FAQ. Same unhelpful customer service person responds and tells me “some people don’t register their cards”. Well, yes but given their FAQ that’s not the response I expected. Added bonus, as I sent my last card I was down to a $1.45 balance in my credits which is just short of what’s needed to send a card. I had to reload credits in order to use them instead of just paying the difference. We’ll see if they’ll refund my purchase less that amount since they definitely aren’t honoring their side of the deal.
By Diana M.
Response from PenPal· Jan 12, 2023
Dear Diana, Thank you for your review and your honest feedback. We sincerely apologize for the issues you’ve experienced with our support team and the inconvenience caused by the system glitch. We take all feedback seriously, and we want to assure you that we are working to improve our customer service and resolve any issues as quickly as possible. We always send out every postcard within 24h on business days and collaborate with MyPostcard, the European postcard app leader, so we were very certain that the postcards arrived at the recipient's place. Unfortunately, few users don’t register postcards. Every user also has the opportunity to write with the users on the chat to confirm whether a postcard didn’t arrive or not. Then, of course, we always resend the cards to the recipients. I remember your unfortunate case and want to highlight that we send reminder emails to your recipients about registering the postcards (who never replied to us). We understand that this is very frustrating for you, which is why we refunded you the money of all postcards as per our policy. We are sorry if the response you received from our customer service team did not meet your expectations and that the FAQ was not clear enough. We will make sure to review it and make any necessary changes. We value your feedback and want to ensure that all of our customer are happy with their experience. Please come back to me if you have any more concerns. Best, Vicky
