PenjiReviews of penji.co

Proactive and conscientious, Penji are quick at interpreting a brief and always deliver great quality work.

We looked to Penji to handle some internal overflow projects. We work in design and are familiar with design specification and scope of work requests. We submitted a very detailed request that included everything needed for an experienced designer to get started. What we received was an amateurish joke. We decided to cut our losses and end the relationship and take advantage of their 30 day money back guarantee - we were only a couple days into the subscription. This initiated the PENJI shakedown, where our request to refund was resisted again and again. After email after email, they finally admitted that the designer was worthless and what was presented to us as a draft was. In their own words “this designer wasn’t of quality.” However, after they admitted they assigned a talentless designer and wasted our time, they stopped responding to emails and still have not acknowledged our right for a refund. Perhaps our case is an outlier, but I cannot recommend PENJI. Dishonest business practices coupled with a pool of dubious “designers” is a recipe for disaster. UPDATE: No, Penji, you don’t get to lie by responding to my review with bogus claims. You DO shy away from giving a refund. I have asked for a refund, but still have not received confirmation of it. Even the response to my review says you have not refunded me. Since posting this review I have received three more emails from different people asking me to either reconsider or to explain why I want a refund, even though I have explained that many times in multiple emails and cancelation requests. Penji hides behind a money back guarantee claim, but uses harassment to wear down the customer in an attempt to not honor the request. Stay away from this dishonest company. UPDATE July 4, 2022: I have screenshots of all the emails from Penji that show your most recent comments are false. I will not retract this review. Everything I have stated is true. I requested a cancelation on July 1. Following that request, I received multiple emails over the next three days from as many as four different people telling me to reconsider. These include the following Penji workers: 1) Katie Heugle | Support Specialist, 2) Mason Graves | Support Specialist, 3) Jo (no last name given), 4) Rumana Thajudeen | Support Specialist Penji needs to get a handle on how it manages cancelation requests.

Working with Penji has been nothing short of FANTASTIC! First and foremost, the platform to submit and review projects is user friendly and keeps all parties on the same page. Their designers are quite good, the customer service experience has been refreshing and the design deliverables have raised my production and design quality. I'm falling hard for Penji! #Penjilove

Their service is second to none! We got up to 3 designs per day, which they kept up with. They are very communicative and they help us to keep everything organized. Keep in mind: If you are bad at communicating what you want, you may not like the designs, so provide references/examples and explain what you don't want in addition to what you do want to avoid too many revisions. If you're open and give them creative reign, they produce very stylish designs. For the price and quality - we definitely recommend trying Penji out!

I have used Penji services on more than 10 occasions. They offer great quality of designs as well as fast responses. If you need something unusual they are also willing to provide (ie. different than standard format of graphics). I recommend the subscription to Penji as it is definately value for money.

The products that Penji delivered where exactly what I was looking for!!! This service saved me so much time, and money I am sure. They created looks professional, creative and concise!

I am so happy to have found Penji. I have been able to get my graphic design projects completed and I'm spending less than 3/4 per month from my past budget. I love the quality of their work, as it represents my brand. When I get a draft I don't like, the designer listens to my requests and comes back with great options every time.

Penji helped us significantly improve our brand awareness in our community. The team was great to work with overall and very easy to reach through a chat feature on their website, quick to turn around deliverables, and receptive to feedback.